Job Information
Xylem Customer Support Specialist in Malvern, Pennsylvania
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Customer Service Specialist
THE ROLE:
The Customer Service Specialist will be responsible for supporting order management, billing, sales, and customer communication as a key member of our Customer Service team. In this role, the incumbent will demonstrate the ability to succeed in a fast-paced, fluid environment, while ensuring that operational initiatives are met. We offer a full benefits package to include Paid Time Off (PTO), health, dental, vision, investment savings plan, and additional miscellaneous benefits.
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Respond promptly and professionally to customer inquiries across multiple channels, building strong, trusting relationships.
Process orders ranging from quick‑ship to complex, long‑cycle orders, maintaining accurate order details and proactively following up on backlog.
Coordinate with other departments regarding shipping dates, pricing, availability, and backorders.
Maintain complete and organized virtual customer files.
Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed.
Provide pricing, availability, formal quotes, and pre‑/post‑order support for standard and specialty products.
Support the sales team with documentation, updates, and customer insights.
Assist with internal process improvements and cross‑functional collaboration.
Support workflow accuracy, efficiency, and positive customer outcomes.
Perform all other tasks, as directed.
QUALIFICATIONS:
Must be 18 years of age or older.
High school education or GED.
1+ years of order management, customer service, or account management experience.
Experience with billing, invoicing, quoting, or related tasks.
Strong computer skills, including Microsoft Office Suite.
Preferred: Experience with Salesforce CRM, AS400, SAP S/4HANA, or SCPQ tools.
Excellent organization, follow‑through, and problem‑solving abilities.
DAY IN THE LIFE:
In this role, the working environment is in an office or virtual customer service setting, and the demands may include regular communication with customers and internal teams, rapid response to issues, sitting or standing for extended periods, and multitasking to ensure timely and accurate service delivery.
Why Xylem?
We believe in supporting our employees both professionally and personally. Our benefits include:
Paid parental leave, maternity support, and fertility benefits
Flexibility and hybrid work options where applicable
Health, dental, and vision insurance from day one
Emotional health and wellness programs and Volunteer program (Watermark)
Paid time off (PTO)/Flexible time off (FTO) and paid holidays
Career development, advancement, tuition reimbursement, and student loan forgiveness
Generous retirement savings plan with company contribution
Employee recognition and discount programs
The estimated pay range for this position is $26 - $28 per hour. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation