Job Information
UnitedHealth Group Manager Clinical Admin RN in Makati, Philippines
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Lead and optimize all operational activities for assigned non clinical staff, ensuring efficient, high quality workflows that support organizational goals and service-level commitments
Monitor and achieve strict turnaround time (TAT) requirements-hourly, daily, and weekly-using proactive oversight, performance analytics, and rapid issue remediation
Identify, design, and implement operational improvements that strengthen reporting, information flow, productivity, scalability, and overall process excellence
Drive employee performance and engagement, utilizing coaching, mentorship, accountability models, and continuous feedback to elevate team capability and ownership
Activate Return to Office (RTO) requirements when performance issues persist, ensuring staff adhere to hybrid work policies and providing additional on site support for remediation, focus, and development
Execute hybrid work expectations, ensuring team members maintain accountability, productivity, and compliance with onsite/remote schedules while fostering a culture of collaboration and reliability
Measure and manage team performance against business unit goals, ensuring achievement of metrics, operational accuracy, and consistent service delivery
Demonstrate and teach critical thinking, empowering staff to use analytical reasoning, problem solving, and sound judgment in daily operations
Identify opportunities for staff development, evaluating work quality and providing coaching to align performance with organizational standards
Contribute to strategic planning, supporting both short and long term initiatives focused on operational excellence, workflow innovation, and organizational readiness
Ensure consistent service levels through workforce planning, staffing oversight, continuous monitoring of performance indicators, and timely human resource interventions
Participate in quality improvement initiatives, focusing on client satisfaction, error reduction, and enhanced service experience
Lead the regulatory audit process, ensuring full compliance with policies, procedures, and accreditation requirements
Collaborate closely with Business partner teams to support customer satisfaction, address escalations, and proactively resolve operational challenges
Serve as the primary escalation point, resolving complex, sensitive, or time critical issues effectively and communicating outcomes to stakeholders
Partner across the care management organization to improve healthcare quality and efficiency, share best practices, and address provider/network concerns
Deliver timely and accurate reporting, highlighting TAT performance, trends, risks, employee engagement indicators, and operational insights for leadership decision making
Effectively manage a virtual team environment when not working from office , leveraging digital tools, structured oversight, and intentional communication to maintain engagement, alignment, and performance
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
BS Nursing Graduate, PHRN
2+ years supervisory experience
PHRN experience
Ability to work in 8pm-5am shift
Skills:
Computer literate, Good ISP should be at least 50MBPS
Solid working knowledge and proficiency in Microsoft Packages, Outlook, Word, and Excel
Proven good Communications Skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.