Job Information
Manulife Head of Product, Sales & Distribution Compliance in Makati City, Philippines
The Distribution Compliance Team is responsible for ensuring the quality and sustainability of the business as the salesforce continues to expand. New and evolving regulations such as the Financial Products and Services Consumer Protection Act (FCPA), Manulife initiative on Conduct Risk Framework and Project Minotaur, will put significant emphasis on the organization’s ability to deliver fair and positive customer outcomes.
This role is critical in providing guidance and support to the business to meet new regulatory changes and Manulife initiatives.
Position Responsibilities:
Subject Matter Expert (SME) for Product, Sales Conduct, distribution compliance and fair treatment of customers across the full policy lifecycle.
Management and oversight of regulatory/compliance obligations; Ensuring controls and processes are in place to detect and mitigate any risk of non-compliance.
Develop and implement the compliance monitoring and testing program for on-going assessment of control effectiveness of PSD risk.
Preparation, review and submission of internal and regulatory reporting within the timeline.
Act as primary reviewer of all MP/MCBL Products representing Distribution Compliance.
Work with L1 to identify, monitor and report PSD risk that may arise to the Chief Compliance Officer (CCO).
Develop and conduct risk assessment models, tools and controls testing to identify risks and propose the control measure for mitigation approach.
Carry out annual compliance quality assurance testing in accordance with the Distribution Compliance Controls Testing Guide, provision of law, internal rules and regulation and applicable professional ethical standards applicable to Manulife and MCBL sales force.
Oversight the implementation of controls (QA, sample testing, mystery shopping, etc.) by 1LOD, review the testing results and advise on the mitigation actions.
Ensure that the complaints, allegations, indicators (from various sources) relating to agent sale misconduct are properly and timely assessed to provide fair feedback to customer and for appropriate disciplinary action imposed on the violation agents.
Ensure that the sales misconduct & distribution fraud investigation are conducted, including progression of activities or steps moving from evidence gathering tasks, data/information analysis, to theory development and validation, to forming reasonable ground to believe, to interview directly the related parties and finally to enforce ethic code timely.
Review the sales & marketing documents to ensure regulatory compliance.
Review appropriateness of sale compensation structure, etc. ensure that no Salespeople are incentivized based on compensation and incentive programs that favor certain products or features over the interests of clients.
Conduct TPDD on the sale partners as company requirements
Main coordinator for the Internal Audit Examination, Divisional Quality Assurance Testing and Divisional Compliance Testing.
Other tasks and projects as assigned by the Chief Compliance Officer.
Required Qualifications:
Minimum 7 years relevant experience in insurance, financial services industry or regulatory bodies in Compliance.
Knowledge of financial services industry, related legislations, regulators, industry best practices and professional standards, especially in Product, Sale & Distribution Compliance.
Knowledge and experience in insurance product.
Good interpersonal skills to work with various stakeholders and as a team.
Able to work under pressure with good Compliance judgement skill.
Professional qualification in law or accounting, insurance, fraud examination is an asset.
Customer centric attitude and a sense of execution urgency.
Able to work independently and proactively, as well as be a team player. Support on local and regional projects.
Familiarity with system reports and presentations utilizing excel and PowerPoint skills.
Establish and maintain relationships with industry association and members.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Modalidades de Trabajo
Híbrido