Job Information
Cognizant Sr. Genesys Developer - Salesforce in Madrid II, Spain
Job Summary
We are looking for an experienced Genesys Cloud Software Engineer to design develop integrate and maintain solutions within our cloud contact center platform. The candidate will be responsible for implementing high-quality routing logic automation and system integrations that support business and operational needs.
Responsibilities
The candidate will collaborate closely with the Program Director Product Owner architecture team development teams and multiple stakeholders to understand requirements define technical solutions and deliver scalable features within Genesys Cloud.
Responsibilities
Develop and maintain customer experience flows in Genesys Cloud Architect.
Build and support integrations using Genesys Cloud APIs Data Actions and event-based services.
Implement routing logic automation and configurations for voice and digital channels.
Collaborate with Product Owners Business Analysts and IT teams to deliver technical solutions aligned with business needs.
Troubleshoot issues optimize performance and ensure platform stability.
Participate in testing documentation and deployment activities following development best practices.
Support continuous improvement of the contact center platform and related processes.
5 years of experience developing solutions in Genesys Cloud including Architect flows and API-based integrations.
Solid knowledge of REST APIs scripting or programming (JavaScript Python or similar).
Ability to read/analyze requirements and translate them into technical solutions.
Experience troubleshooting issues and ensuring platform stability.
Familiarity with cloud concepts security basics and version control.
Nice-to-Have
Experience with event-based integrations (EventBridge or similar).
Knowledge of bots automation tools or AI conversational platforms.
Exposure to CRM systems (MS Dynamics).
Genesys Cloud or cloud provider certifications (AWS).
Soft Skills Required
Flexibility and Adaptability.
Great communication and interpersonal skills.
Analytical and procedural mindset.
Strong collaboration and empathy behavior.
High level of attention to details.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.