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Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Senior Account Manager, you will develop an understanding of the strategic direction of the account as it relates to function and business unit, and participate in strategic account planning. Your focus will be on client relationship management, delivering on commitments to clients, and achieving financial objectives of profitable revenue growth while creating an environment for growth and innovation. Your primary responsibilities will include: • Drive Client Relationship Management: Establishes, maintains, and improves the client relationship regarding all aspects of the contracted services as the representative of IBM. Ensures service delivery customer satisfaction objectives, contract cost targets, and service level agreements are met and maintains a strong client partnership on C-Level. • Lead Service Delivery Team: Leads service delivery team according to defined scope of services, statements of works, documents of understanding (DOU), and intercompany agreements (ICA). Effectively meets commitments, able to identify issues, and recommends appropriate trade-off decisions. • Manage Global Delivery Resources: Manages global delivery resources and services, if applicable, to meet client requirements and achieve business objectives. • Perform Crisis Management: Performs service delivery crisis management, maintains an audit-ready posture, and meets all business control requirements. • Identify Business Opportunities: Learns and participates in IBM selling techniques to identify business opportunities with the client and drive profitable revenue growth.

Required technical and professional expertise

• Deep Expertise in Client Relationship Management: Proven ability to establish, maintain, and improve client relationships at the C-Level, ensuring customer satisfaction objectives, contract cost targets, and service level agreements are met. • Experience in Service Delivery Leadership: Skilled in leading service delivery teams, managing global delivery resources, and meeting commitments while identifying issues and recommending trade-off decisions. • Proficiency in Crisis Management: Adept at performing service delivery crisis management, maintaining an audit-ready posture, and meeting business control requirements. • Knowledge of IBM Selling Techniques: Experienced in learning and applying IBM selling techniques to identify business opportunities with clients and drive profitable revenue growth. • Understanding of Delivery Strategy: Well-versed in understanding and supporting IBM's delivery strategy, translating it into customer/account beneficial improvements.

Preferred technical and professional experience

• Deep Understanding of IBM's Delivery Strategy: Familiarity with IBM's delivery strategy and ability to translate it into customer/account beneficial improvements. Understanding of how to leverage this strategy to drive business growth and improve client relationships. • Exposure to Global Delivery Resource Management: Knowledge of managing global delivery resources and services to meet client requirements and achieve business objectives. Ability to effectively allocate resources and manage multiple stakeholders. • Familiarity with Crisis Management Techniques: Understanding of service delivery crisis management principles and practices. Ability to maintain an audit-ready posture and meet business control requirements.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.