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JOB REQUIREMENTS: Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Jobs Hub to apply through the internal application process.Job Category:Academic StaffEmployment Type:RegularJob Profile:Service Coordinator IJob Summary: The Technology Support Specialist collaborates with other library IT staff to ensure effective access to and use of library-provided services for UW-Madison and Universities of Wisconsin faculty, staff, students, and researchers. This position supervises and supports Help Desk student employees in triaging and resolving desktop support requests, calls, work tickets, and other inquiries. The specialist also develops, documents, and enhances workflows for technology troubleshooting and service delivery, supporting a large and diverse community of users. Reporting to the Technology Operations Manager, the specialist serves as a primary liaison between technology support teams and library stakeholders by communicating system updates and outages. The position manages service desk tools, administers Windows and macOS environments, coordinates system upgrades and automation efforts, and oversees asset tracking systems with a focus on improving inventory accuracy and efficiency. The successful candidate will perform a variety of duties, including, but not limited to: Provides technical escalation support to student workers at library technology help desk locations. Acts as liaison between technology support staff and library partners and stakeholders, by communicating system changes and outages. Manages and administers service desk support tools to ensure effective management of documentation, support requests, work tickets, and other inquiries. Administers and supports Windows and macOS environments, including OS update planning, configuration management, and endpoint security. Plans, tests, and coordinates system upgrades, integrations, and automation efforts in partnership with other Library Technology Teams. Manages the technical environment for asset tracking, implementing automated solutions to optimize inventory workflows and data accuracy It is anticipated this position requires work be... For full info follow application link. The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/287F2C8D5BFC4E30