OneMain Financial Jobs

Description

We are seeking a Technical Support Specialist with strong Microsoft 365 expertise to assist with a short-term client project focused on helping new users get the most out of Microsoft 365 and Copilot.

This role is ideal for someone who is highly comfortable using Microsoft 365 tools and enjoys helping others learn how to use technology more effectively. You will work directly with a small group of external users, providing hands-on guidance and “white glove” support as they deepen their knowledge of tools they are already using.

What You’ll Do

• Provide technical guidance and support to approximately 12 users currently using Microsoft 365 tools

• Lead live virtual sessions demonstrating best practices and advanced usage

• Help users better leverage tools such as:

• Microsoft Copilot

• OneDrive

• SharePoint

• Other Microsoft 365 applications

• Walk users through Copilot capabilities, including agent creation and connecting agents to SharePoint-based data

• Develop and outline a simple training curriculum or learning plan

• Schedule follow-up sessions and provide ongoing support as needed

• Deliver sessions via Microsoft Teams, including screen sharing and live demonstrations

• Assist with any light prep work to ensure sessions are organized and effective

Required Skills & Experience

• 8+ months of hands-on experience using Microsoft 365 and Copilot

• Strong working knowledge of:

• Microsoft Copilot

• OneDrive

• SharePoint

• Microsoft 365 collaboration tools

• Experience explaining or demonstrating technology to others

• Excellent communication and presentation skills

• Comfortable leading video-based sessions and engaging with users live

• Ability to create simple, practical learning guidance for end users

  Requirements

• Proficiency in Microsoft Copilot, OneDrive, SharePoint, and other collaboration tools within Microsoft 365.

• Strong ability to explain technical concepts and demonstrate technology usage to non-technical users.

• Exceptional communication and presentation skills, particularly in virtual settings.

• Comfortable leading live video-based sessions using Microsoft Teams.

• Ability to create simple, effective learning materials for end users.

• Familiarity with basic troubleshooting techniques and managing service desk tickets.

• Access to your own device and Microsoft Office Suite, including Copilot.

Technology Doesn't Change the World, People Do.®

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