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Job Description Summary

Role Purpose

The User Insights & Innovation Lead is a key member of the Clinical Experience & Customer Innovation team responsible for shaping, operationalizing, and delivering a high quality clinical insights engine that informs digital, AI enabled, and customer co created solutions. This role ensures frontline clinical insight is systematically captured, analyzed, and translated into clear experience direction and actionable product requirements.

This role will partner closely with Marketing, Digital & Innovation, Product, Engineering, and Design to ensure insight activities are strategic, coordinated, and directly connected to delivery.

Job Description

Key Responsibilities

Clinical Experience (CX) Strategy & Standard Work

• Co develop and manage CX strategy, operating model, and standard work, including processes, tools, and governance for clinical insights activities

• Establish repeatable methods for insight generation that scale across programs and customer engagements

• Ensure consistency, rigor, and traceability from insight to experience direction

User Segmentation & Insight Audience Strategy

• Partner with Marketing to define and evolve clinician and care team segmentation models

• Concept and analyze insight participant audiences to ensure representation across roles, settings, and workflows

• Optimize recruitment, engagement, and longitudinal participation of clinical partners

Research Intake, Planning & Coordination

• Serve as the lead for tracking and managing research requests and the clinical insights calendar

• Coordinate insight activities across partnerships, marketing, product, and innovation teams

• Balance demand, capacity, and strategic priorities to maximize impact and minimize redundancy

Clinical Insights Execution & Analysis

• Plan, conduct, and analyze clinical insights activities including interviews, contextual inquiry, workshops, and field engagements

• Synthesize qualitative and quantitative insights into clear themes, opportunities, and experience implications

• Maintain high standards for clinical credibility, ethical engagement, and data integrity

Insight to Delivery Translation

• Lead user story and insight translation workshops to bridge clinical findings into technical and product requirements

• Partner with product, engineering, and design teams to ensure insights are actionable and testable

• Support downstream teams with clear narratives, artifacts, and experience guidance

Tactical Planning & Engagement Enablement

• Plan and execute insight driven events and activities (e.g., customer visits, co creation sessions, validation workshops)

• Support innovation programs and pilots with timely, targeted clinical input

• Track outcomes and continuously refine insight approaches based on impact and learning

Scope & Impact

• Shapes how clinical insight informs digital and AI enabled healthcare solutions

• Influences product strategy, experience design, and innovation priorities

• Improves speed, quality, and confidence in decision making by grounding teams in real clinical needs

• Builds trusted, long term clinical partnerships that support scalable innovation

Required Qualifications

• Master’s degree in clinical sciences, human factors, health research, or a related field

• Minimum of 7 years of work experience in healthcare

• Minimum of 5 years working with KOL clinicians and care teams

• Minimum of 5 years of direct experience building digital health and AI enabled solutions

• Minimum of 5 years of proven experience leading clinical, user, and/or applied research in healthcare environments, including investigating clinical and operational workflows

• Exceptional fluency in taxonomy, medical terminology, and medical semantics

• Demonstrated ability to translate qualitative insights into structured requirements and user experience direction

• Experience facilitating user story workshops and cross functional working sessions

• Ability to travel both local and global up to 20%

• Legal authorization to work in the US is required. We will not sponsor individuals for employment Visas, now or in the future, for this opening.

Desired Characteristics

• 8+ years of work experience in healthcare

• 6+ years working with KOL clinicians and care teams

• 6+ years of direct experience building digital health and AI enabled solutions

• 6+ years of proven experience leading clinical, user, and/or applied research in healthcare environments, including investigating clinical and operational workflows

• Systems thinker with a passion for creating repeatable, scalable ways of working

• Comfort operating in ambiguous, fast moving innovation environments

• Ability to prioritize projects and manage dynamic workloads

• Strong collaboration skills across marketing, product, engineering, and design teams

• Executive-level communication and presentation skills, with a proven ability to influence diverse stakeholders and moderate strategic conversations

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

For U.S. based positions only, the pay range for this position is $123,200.00-$184,800.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No