Job Information
TEKsystems Service Management Technologist / AV Technician in Madison, Wisconsin
Description
Title: Conference Room (AV) Technicians – 3 total
The job:
The client needs to add a technician to their team that will be working through issues within their conference rooms. Primarily troubleshooting connectivity issues with Zoom and Teams. Tickets will come through ServiceNow, and they will often be asked to go to the conference room in question to work directly with the end users. These users can be Executives, directors, managers, workers, to guests.
Support 300+ conference rooms across the US
• Focus on support at NHQ, Madison WI
• Run reporting
• Response to tickets on issues, ServiceNow que
• Troubleshoot issues w/in conference rooms
• Self-starter, team player, work well with people, great communication, willingness to learn technology
• Know Teams and Zoom
• Able to lift 75 lbs
• Proper use of ladders etc.
• Cable management techniques
• Work on feet for a number of hours and able to walk among the 4 building at NHQ
• Full time NHQ with some travel to Spark building (near capital)
• 100% On-site position
• Core business hours 7:00AM - 3:30PM CST, but with the option to flex to cover until 5pm CST on certain days.
• More than likely an ongoing need and may convert but don’t know at this point
• Conductivity issues, monitoring
• Nice if they know ServiceNow but don’t required
• Interview process: More than likely one and done, virtual interviews
Skills
ms teams, zoom, Cabling, Install, Audio, Audiovisual
Top Skills Details
ms teams,zoom,Cabling,Install,Audio
Additional Skills & Qualifications
What I need to submit:
-PLEASE IOI these people, we need to show up with sharp people that can be executive facing
-DoB MM/DD
-Physical Mailing Address
-Email Address
-Phone Number
-Highest education achieved
This position will be responsible for maintaining 330+ conference rooms located at various offices throughout the United States. The primary locations where support will be done on-site Monday through Friday are Madison, WI area offices (NHQ, Spark, Investments and Hangar). Phone support will be provided to other techs at other locations. The position requires physical work consisting of lifting TVs (up to 75 lbs) and other audio-visual equipment. Squatting, crouching and crawling under tables and other furniture is a regular occurrence. Cable management is expected to leave conference rooms in good working order after an installation, upgrade or repair.
Duties:
Respond to specific room alerts and outages from Microsoft Teams and Zoom admin systems. This includes contacting techs in other locations to make sure outages are being addressed.
Traige the “AFI – INF MediaTech” assignment group in Service Now (SNOW) for tickets related to conference room issues. Self-assign those related to conference room or reroute to other SNOW assignment groups at other office locations
Test out large conference rooms that have meetings planned in them for that day or the next day. Info available in Teams group > Schedule > Onsite meeting.excel (or email notifications from reception)
Sweep all remaining conference rooms to find outages that did not alert in TAC, Pro Portal or Zoom Admin
Provide meeting support for large events wherever possible.
When not working active issues, refer to tasks in Planner tool for additional work assignments. These tasks generally are ones worked on when high priority work is complete.
Update firmware and software based on guidance from CCT leads. Check rooms that have been updated (based on reliability of MS and ha
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Madison,WI.
Application Deadline
This position is anticipated to close on May 1, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.