Job Information
EXACT SCIENCES CORPORATION Senior Application Scientist Test in MADISON, Wisconsin
JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you\'re working to help others. Position Overview The Sr. Technical Services Application Scientist provides exceptional technical support to Exact Sciences customers, with responsibilities spanning post-market assay support, test implementation, and technical transfer within the laboratory environment. The scientist collaborates cross-functionally to ensure new assays are successfully deployed in clinical lab settings and facilitates the seamless transition of products from development into lab operations. This is an onsite position at our Madison location. Essential Duties Include but are not limited to the following: Receive and document incoming customer communications. Work cooperatively with the Technical Services team and, when appropriate, internal functional departments to troubleshoot and resolve customer questions or requests in the areas of reagent, consumables, and assay related issues. Lead troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting. Conduct bench level experiments within several product areas. Prepare technical experiment report with all technical specification and information and present to supervisor or project team. Coordinate with the Development and Marketing teams for proper implementation of new products by providing technical input and participate in decisions affecting project planning and experimental design. Clearly and accurately summarize and document troubleshooting activities or technical summary. Prepare detailed technical protocols. Communicate customer feedback regarding their product requirements to the developmental team for better designing and implementing of new and existing products. Assist with metrics tracking to monitor performance of the technical services team and quality of the product delivered to the laboratory customer. Draft and distribute content of customer communications; including customer notifications and technical or service bulletins. Contribute ideas to improve team process. Clearly communicates with supervisor and team... For full info follow application link. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company\'s affirmative action program are available to any applicant or employee for inspection upon request. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9193D35A2E984B13