Job Information
Robert Half Receptionist in Madison, Wisconsin
Description
Presents a pleasant appearance and professional manner.
Answers and directs incoming phone calls to the appropriate parties.
Brings any system problems or participant eligibility issues to the appropriate personnel.
Opens, date-stamps, and distributes mail according to department procedures.
Handles walk-ins by contacting the appropriate party for assistance.
Maintains provider refund check copies and a spreadsheet showing receipt and deposit dates.
Updates participant address changes, scans documentation, and attaches to individual files.
Contacts participants regarding returned mail to confirm system information and updates records as needed.
Maintains office supplies, orders as needed, and organizes supplies upon delivery.
Assists with all mass mailings, including labeling, material preparation, stuffing, and posting.
Keeps initial eligibility packet materials prepared and ready for month-end mailings.
Assists with COBRA, reinstatement, and initial notices to participants from start to finish.
Prints Health & Welfare (H& W) checks and EOB notices to participants/providers and mails them within two days.
Alphabetizes processed paper claims, scans and saves them to the system; originals are kept batched and filed.
Files all hard copy enrollment cards in a secured folder after comparing to the system and scanning.
Prepares mail for daily posting and pickup by Pitney Bowes.
Operates mail equipment, including sorter/stuffer, mail machine, and label machine.
Scans current records into the system and works backward scanning older records when able.
Assists with any other assigned duties as needed.
Requirements Receptionist Duties, Answering Multi-Line Phone System, Switchboard - Phones 1 - 10 Lines, Answering Inbound Calls TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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