Job Information
EMCOR Group General Manager - Madison Branch Operations in Madison, Wisconsin
About Us
We provide commercial HVAC, plumbing, sheet metal fabrication, advanced BAS and energy services to clients across Wisconsin. Our expertise extends into a full-range of industries – from healthcare and manufacturing to education, government, financial institutions, and more.
Job Summary
General Manager – Branch Operations
Reports To: President
Location: Madison, WI
FLSA Status: Exempt
Position Summary
The General Manager (GM) is the local business leader responsible for the overall performance, profitability, and day-to-day execution of their assigned branch. This role owns branch P&L results, leads project and service execution, manages key customer relationships, and ensures all work is performed in accordance with company standards and processes.
The General Manager operates with full accountability for local results while partnering closely with the President, COO, enterprise leadership, functional Vice Presidents, and the Business Operations Manager to maintain consistency, discipline, and scalability across the organization.
Key Responsibilities
Financial & Business Performance
Own full branch P&L, including revenue, gross margin, labor productivity, and overhead control
Forecast branch performance and proactively identify risks and opportunities
Ensure backlog is balanced with available manpower and operational capacity
Drive accountability for cost control, job performance, and service profitability
Project & Service Execution
Provide day-to-day leadership for Project Managers (HVAC, Plumbing, Controls) and the Service Manager
Prioritize workloads, staffing, schedules, and customer commitments
Ensure projects and service work are executed in compliance with enterprise standards
Address execution issues early and escalate when necessary
Customer & Market Leadership
Maintain and strengthen key customer relationships at the branch level
Serve as escalation point for customer concerns
Support business development efforts by providing local market insight and operational input
Protect the company’s reputation through consistent service quality and execution
People Leadership & Culture
Set clear expectations and reinforce company values at the branch level
Coach, develop, and hold direct reports accountable for performance
Promote a culture of safety, accountability, teamwork, and continuous improvement
Support talent development and succession planning in partnership with HR and Operations leadership
Coordination & Communication
Collaborate with enterprise teams including Preconstruction, Logistics, Fabrication, Safety, Finance, and HR
Work with the Business Operations Manager to ensure consistent implementation of company initiatives and processes
Communicate proactively with the President regarding branch performance, risks, and needs
Direct Reports
Project Managers (HVAC / Plumbing / Controls)
Service Manager
Project Managers and Service Managers maintain dotted-line functional reporting to their respective Vice Presidents.
What This Role Does Not Own
Estimating staff or pricing authority
BIM / VDC or engineering standards
Logistics, warehouse, or fabrication operations
Enterprise policies, systems, or compensation programs
Qualifications
8–10+ years of experience in mechanical contracting or related construction services
Prior experience leading projects, service operations, or branch-level teams
Strong financial and operational acumen with P&L accountability
Proven ability to lead teams, manage performance, and drive accountability
Strong communication, planning, and decision-making skills
Ability to work effectively in a matrixed organization
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Qualifications
#ikmech
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=125192&hashed=-2145773337) .
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
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Job Locations US-WI-Madison
ID 2026-49199
Company IKM Building Solutions, Inc.
Category Operations Management
Position Type Full-Time
Location Type Hybrid
Posted Date 1 week ago (4/10/2026 12:59 PM)