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JOB REQUIREMENTS: Field Services Workforce Management Advisor I Job Locations US-Remote Location ID 2026-29028 Company TDS Telecom Pay Range \$17.66 - \$26.48 Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Field Services Workforce Management Advisor I is responsible for managing all work that flows to Field Services from a scheduling perspective, to include both consumer and commercial work for customer orders & troubles. The role is responsible for first-level calls from Field Services to answer questions and make real-time adjustments. This position works proactively to monitor the schedule and adjust as necessary to fill in white space. This position is responsible for managing critical queues for open, incomplete, or rejected jobs to ensure field jobs are completed within service levels. This position is also responsible for working with other back-office teams to ensure that FS work and requests are processed timely and accurately. Location: Remote Work Schedule: Mon-Fri 6am-10pm CST, Sat/Sun 7:30-7:00 CST (up to 10-hour shifts) Responsibilities Work Order Management: Manage Trouble Expedites & After-Hours Dispatch. Create Assist Orders as requested by Field Services, and create manual orders as needed for dispatching and completion of work. Respond to internal inquiries related to order assignments and status. Complete work in dispatch system when the tech is out of cell coverage or complete work for a contractor that cannot use the Field Services mobile application. Manage time sensitive work queues for incomplete, rejects, and open orders to minimize customer impact. Create tickets as requested by Field Services, Network Services, or other approved entities (state locate agencies, Sales, etc.) to facilitate dispatching and completion of work. Coordinate with Sales to resolve stalled or unsafe orders. Ensure past-due orders are closed promptly to initiate customer billing. Serve as a point of contact for resolving failed processes or exceptions. Communicate with customers to place jobs on hold or reschedule, ensuring positive customer experience. Update internal systems with facility information, coordinating with other departments to... For full info follow application link. Employment at TDS is subject to post-offer, pre-employment drug testing. At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here! ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2B6434CA096B4F1B