Job Information
Robert Half Customer Service Representative in Madison, Wisconsin
Description We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a key part in delivering exceptional service to our customers by addressing inquiries, processing orders, and ensuring a positive experience. This position offers an opportunity to contribute to a non-profit organization committed to making a difference.
Responsibilities:
• Respond promptly and professionally to incoming customer inquiries via phone and email.
• Assist customers with order entry and ensure accurate processing of requests.
• Handle inbound and outbound calls to address customer needs and resolve issues.
• Provide detailed information about products and services to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Uphold the organization's commitment to service excellence in every interaction.
• Troubleshoot and address customer complaints with empathy and efficiency.
• Continuously improve knowledge of company policies and procedures to better assist customers. Requirements • Previous experience in a call center or customer service role.
• Strong communication skills, both verbal and written.
• Proficiency in handling inbound and outbound calls.
• Ability to accurately process orders and maintain detailed records.
• Excellent problem-solving skills and a customer-focused attitude.
• Familiarity with basic computer applications and data entry systems.
• Ability to manage multiple tasks in a fast-paced environment.
• High level of professionalism and reliability. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .