Job Information
Kuehne+Nagel Air Logistics Customer Care Specialist in Machelen, Belgium
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
We are looking for a dedicated Customer Care Specialist to join our Air Logistics team at our Brucargo office. In this role, you will be responsible for professional communication with our customers and to deliver excellence in every local interaction elevating the customer experience across all touchpoints.
How you create impact
Manage daily interactions with our customers and act as their primary point of contact
Handle orders commercially, taking into account rates, guidelines, and the nature of the shipment
Qualify customer requests, prepare quotations in line with corporate pricing standards, identify up‑selling opportunities, and ensure diligent follow-up and closure
Monitor shipments and provide proactive status updates to customers, including regular performance reviews
Record and enter all customer requirements into the relevant systems to ensure that all operational teams have the information they need
Lead and manage customer growth and retention initiatives, own profitability management, and conduct regular customer performance reviews to drive continuous improvement
What we would like you to bring
Solid experience in a similar role in freight forwarding, ideally in air logistics
Strong communication skills with a customer‑centric approach, and a strong team‑player mentality enabling effective collaboration with customers and internal stakeholders
Proactive, solution-oriented mindset paired with resilience in challenging situations
Excellent organizational skills with the ability to prioritize and multitask in a fast-paced environment
Fluent in English; Dutch proficiency is a strong advantage
What's in it for you
Kuehne+Nagel offers a wide range of attractive employee benefits designed to support your well‑being, development, and long-term career growth.
Competitive salary, commuting allowance, and holiday allowance
27 vacation days
Meal vouchers
Hospitalisation insurance
Group insurance
Development opportunities via our internal learning platform
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.