Job Information
HSBC Assistant Manager, Operations and Customer Service in Macau, Macau
Assistant Manager, Operations and Customer Service
Brand: HSBC
Area of Interest:
Location:
Macau, Macau, MO, -
Work style:
Date: 10 Feb 2026
Principal Responsibilities
Assist manager in maintaining a smooth, effective and efficient dailyoperations of the department
Maintain daily smooth and efficient operational function of customer servicing, policy servicing and claim
Handle enquiries and provide services to customers at service counter and hotline
Assist timely filing to regulators
Manage projects and initiatives, ensuring timely completion and alignmentwith company goals.
Communicate project status and updates to stakeholders regularly
Ensure timely delivery of quality services by meeting departmentalbenchmarks
Perform other duties periodically assigned by supervisors in order to meetoperational and other requirements
Handle letters, reports and documents to maintain standard of guidelineand aware of exception or irregularities promptly
Experience, Skills and Qualifications
University degree holder
Minimum 5 years of working experience in financial institutions andcustomer service related areas
Solid knowledge in insurance products
Effective analytical and problem solving skills
Excellent communications and interpersonal skills
Fluent in English, Cantonese and Mandarin
Computer-literacy
Self-motivated and able to work independently
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Life (International) Limited.