Job Information
Texas Tech University IT Support Technician II in Lubbock, Texas
43825BR
Extended Job Title:
IT Support Technician II
Position Description:
The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.
Requisition ID:
43825BR
Travel Required:
Up to 25%
Major/Essential Functions:
With some supervision by management and/or project leads:
Provides department or unit, primarily hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
Specializes in hardware and software relevant to the department or unit.
Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas.
Performs technical duties necessary for department or unit business operations.
Adheres to all appropriate Institutional policies (including IT Ops) and other relevant internal departmental
Grant Funded?:
No
Pay Basis:
Hourly
Schedule Details:
M-F 8am-5pm
Work Location:
Lubbock
Preferred Qualifications:
Desktop Support Certifications, Mac experience and/or any other training or certifications related to technology services.
Department:
IT Enterprise Endpoints
Required Attachments:
Cover Letter, Professional/Personal References, Resume / CV
Job Type:
Full Time
Shift:
Day
Required Qualifications:
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
Does this position work in a research laboratory?:
No
Safety Information:
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement:
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University:
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.
Job Family:
Information Technology
Job Sub Family:
IT Support
Knowledge, Skills, and Abilities:
Exercise judgment based on an understanding of organizational policies and activities.
Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
Communicate effectively, both orally and in writing.
Establish and maintain effective work relationships.
Intermediate level analytical skills, including process description, logic, problem diagnostics, and problem solving. Intermediate technology hardware and software competency.
Training in fundamental and advanced hardware and software support through education or experience.
Preferred knowledge, skills and abilities , in addition to the required knowledge, skills and abilities. Should have technical and computer background, supervisory skills and experience, excellent interpersonal skills and be service oriented. Be a customer advocate, ability to establish a plan of action, prioritize and execute assigned tasks effectively.
Hourly Pay Range:
$28.37 - $37.07 - $45.63