OneMain Financial Jobs

Introduction

The Senior Project Manager for Operations & Engagement at the Lowell location serves as the senior on‑site strategic leader representing IBM Software. In this role, you will drive operational strategy, cross‑portfolio alignment, and enterprise-level engagement programs that strengthen IBM Software’s presence and effectiveness at the Lowell site. You will partner closely with senior executives, business unit leaders, and cross-functional stakeholders to deliver an optimized operating environment that advances business outcomes, enhances employee experience, and supports IBM’s broader strategic objectives.

Your role and responsibilities

At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Key Responsibilities:

• Lead the end-to-end operational strategy for the Lowell site, ensuring alignment with IBM Software’s strategic, organizational, and workforce priorities.

• Serve as the primary IBM Software executive interface for Lowell operations, providing executive-ready communications, insights, and recommendations.

• Drive the design and execution of a comprehensive engagement strategy that strengthens culture, collaboration, and business integration across teams located at or visiting the site.

• Oversee strategic planning and delivery of high-impact onsite programs, including executive engagements, client experiences, cross-business showcases, technical demos, and site-wide events.

• Act as the senior operational liaison between IBM Software and Facilities, Security, HR, IT Infrastructure, and Executive Operations teams to ensure a world-class working and collaboration environment.

• Direct space management strategy, workforce capacity planning, and modernization initiatives to support evolving business demands.

• Develop and maintain operational governance frameworks, KPIs, dashboards, and reporting mechanisms to enable transparent, data-driven decision-making.

• Assess and mitigate operational risks, ensure compliance and readiness for audits, and strengthen site-level controls and business continuity plans.

• Identify and champion process improvements, automation opportunities, and operational innovations that enhance efficiency and reduce friction across teams.

• Provide leadership, mentorship, and oversight to project contributors and cross-functional teams supporting site operations and engagement activities.

Required technical and professional expertise

• Extensive project/program management experience, including leadership of cross-functional strategic initiatives.

• Proven ability to influence, negotiate, and lead within matrixed enterprise environments.

• Strong executive communication skills and experience presenting to senior leaders/executives.

• Demonstrated ability to build operational strategy and drive execution across multiple teams or business units.

• Experience managing site or organizational operations at scale, with focus on governance, process optimization, and workforce engagement.

• Strong analytical skills with the ability to build dashboards, metrics, and business insights.

Preferred technical and professional experience

• Prior IBM experience or deep experience in large global technology organizations.

• Background in site strategy, workforce engagement, executive briefing support, or multi-location operational leadership.

• Professional certifications such as PMP, Agile, or Lean.

• Experience leading or contributing to transformation initiatives (e.g., space modernization, operational efficiency programs, workforce/organizational redesign).

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.