Job Information
Proofpoint Sr Expert, Customer Success Manager - DLP in Los Angeles, California
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
Proofpoint is seeking a self‑starting, responsible, and highly motivated Customer Success Manager to join our growing Field Services team. In this role, you will ensure that customers fully realize the value of their Proofpoint investments, with a specialized emphasis on Data Loss Prevention (DLP) strategy, deployment, and adoption. Your mission is to drive strong customer outcomes, maximize product utilization, and ultimately support renewal success.
This is a customer‑centric role in a fast‑paced environment requiring engagement with both senior business leaders and technical teams within enterprise IT and Security organizations. The ideal candidate will bring deep technical expertise—particularly in DLP and email security—exceptional communication skills, and a proven track record of guiding customers through complex security initiatives.
Your day to day
Drive high-impact customer success through proactive post-sales engagements, maintaining full ownership of customer outcomes and solution adoption.
Serve as a strong DLP advocate and advisor, providing expert guidance on data protection strategies, governance, and DLP best practices tailored to each customer’s environment.
Act as a relentless customer champion, collaborating closely with Product Management, Engineering, Support, and internal teams to ensure Proofpoint DLP and security solutions deliver measurable results.
Provide strategic onboarding guidance focused on maximizing customer utilization of Proofpoint DLP, email security, and associated services, including support programs, training, and professional services.
Conduct regular business and technical reviews to assess product adoption, deployment health, risk posture, upcoming feature releases, and customer success initiatives.
Develop a deep understanding of customers’ business drivers, data protection requirements, and security priorities by industry; use this knowledge to offer proactive, actionable recommendations.
Partner cross-functionally across Sales, Marketing, Engineering, Support, and Professional Services to identify systemic friction points and address root causes of dissatisfaction or churn.
What You Bring to the team
Preferred: Bachelor’s degree in a business, technology, or related field—or equivalent experience.
Hands-on expertise with Data Loss Prevention (DLP) technologies—experience deploying, managing, or supporting DLP programs is required .
7+ years of industry experience in customer-facing roles such as customer success, professional services, sales engineering, or senior technical support.
Strong knowledge of email security, data protection workflows, and security architecture.
Working understanding of networking concepts, cloud technologies, web services, operating systems, and enterprise security frameworks.
Demonstrated ability to articulate customer business and technical requirements and serve as the internal “voice of the customer.”
Strong communication skills, executive presence, and the ability to engage effectively at all levels of the customer’s organization.
Excellent project/program management capabilities with sharp attention to detail.
Ability to think strategically, execute tactically, and thrive in dynamic, fast-paced environments.
Proven ability to work independently as well as collaboratively across teams.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.
This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.