Job Information
Robert Half Senior Technical Support Specialist in Los Angeles, California
Description
Email brendan.steele@rht(.com) for consideration
Robert Half (Technology Solutions) is searching for a Technical Support Specialist for a Municipality with a background in the Public Sector (or interest in supporting City Org). If this sounds like your background, then this Sr. Technical Support Specialist role is for you. For this opportunity, you will work onsite in West LA, CA area.
Position: Senior Technical Support Specialist (Municipal & IT)
Hours/Duration: 40 hrs/wk, M-F, PST Hours, CTH/FTE
Top Skills: Public Safety Systems + Microsoft Tech Support
Onsite/Remote: Onsite
Company: Public Sector / Public Safety / Fire Department / City Hall / Local Gov / Municipality
JD:
Focus: Tech & Systems Support for Fire, Dispatch, Public Safety, Org Users
Learning Opportunities: Ambulances/Vehicles, Drones, Dispatch, Public Safety, City Hall, Fire Dept Tech – New / Exciting Projects & Technologies
General IT & Microsoft Support: Broken Laptop/PC Issues, Endpoints & Peripherals, Office Automation (Desktop/Printer, Email Flow, System Design) | Windows/PC, M365, File Shares & Archiving, Teams AV Conference Meetings
Vehicle Techn Support: Battalion Vehicles, Fire Trucks (Mobile Devices / Tablets built into Vehicles - Radio/Wi-Fi/Cellular)
White-Glove Support: Uniform Commanders, Battalion Chiefs, Executives | Vendor Management
Public Sector/Safety Tech: CADs, RMS, Body/Dash Cams, Radio, Vehicle Systems, LPR, CCTV
Benefits:
Sign-On/Annual Bonus
M/D/V
Holiday Pay (12/yr)
Vacation Pay (10/yr)
Admin or Sick Leave (10/yr)
Life/Disability, Retirement
Comp Program ($50/Month)
Requirements
• 1+ year of experience in computer systems analysis, design, or programming, preferably in a public safety or municipal environment
• Degree in Computer Science, Information Systems, or a related
• Troubleshooting hardware/software issues, including mobile and in-vehicle technologies
• Computer Aided Dispatch systems, Records Management Systems, and station alerting tools
• Strong vendor management skills and the ability to maintain excellent communication with stakeholders
• Active Directory, Windows 10, and mobile device management tools
• AV systems and service desk ticket management
• Strong customer service orientation combined with the ability to work onsite across multiple locations
Email brendan.steele@rht(.com) for consideration
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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