Job Information
Insight Global Patient Access Supervisor (Contact Center) - HYBRID in Los Angeles, California
Job Description
An employer is looking for a Patient Access Supervisor in a contact center environment specifically overseeing Neurology, Pituitary, and Neurosurgery specialties. The Supervisor will lead a team of 23 agents supporting neuroscience patient access functions, including scheduling support, insurance verification, and financial clearance. This role requires a highly independent leader capable of managing operations without direct managerial oversight.
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Key Responsibilities
Team Leadership (40%)
• Directly manage and support a team of 23 agents
• Monitor performance, productivity, and engagement
• Coach, develop, and address performance issues
• Foster a positive, accountable team culture
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Resource Management (20%)
• Manage staffing levels and coverage
• Oversee inventory, equipment, and access needs
• Track FTE allocation and workforce planning
• Submit and manage service tickets and internal requests
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Operations & Quality (30%)
• Oversee daily call center/patient access operations
• Ensure adherence to workflows and quality standards
• Partner on QA initiatives and performance metrics
• Identify and resolve operational issues proactively
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Special Projects (10%)
• Support departmental initiatives and growth projects
• Assist with process improvements and system enhancements
• Participate in cross-functional collaboration
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Experience managing 12–15+ direct reports
• Experience with Epic EMR (required)
• Background in:
• Call center, patient access, OR healthcare operations
• Strong Microsoft Office skills (Excel, Word, PowerPoint)
• Excellent communication (verbal & written) Bachelor’s degree (or equivalent experience)
• Experience in large healthcare organizations
• Knowledge of:
• Insurance workflows
• Scheduling systems
• Financial clearance processes