Job Information
Robert Half Help Desk/Desktop Support Analyst in Los Angeles, California
Description We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. In this long-term contract position, you will play a critical role in providing technical assistance and support to end-users while ensuring seamless operation of IT systems. This role is ideal for someone with a strong background in troubleshooting, system administration, and customer service.
Responsibilities:
• Provide technical support to resolve hardware, software, and network-related issues for users.
• Manage and maintain Active Directory accounts, including creating, modifying, and disabling users.
• Perform diagnostics and troubleshooting for Microsoft Windows systems, ensuring functionality and performance.
• Respond to and resolve service desk tickets promptly, maintaining accurate documentation of all actions taken.
• Assist with the setup, configuration, and maintenance of Windows 10 devices and related peripherals.
• Collaborate with team members to identify and implement improvements to IT processes.
• Deliver exceptional customer service by addressing user concerns and providing clear guidance.
• Monitor system performance and report any potential issues to the appropriate teams.
• Ensure compliance with organizational IT policies and procedures.
• Support the installation and updates of software applications while minimizing disruptions to users. Requirements • Proven experience working with Active Directory, including user account management.
• Strong knowledge of Microsoft Windows operating systems, particularly Windows 10.
• Ability to diagnose and troubleshoot common hardware and software issues.
• Familiarity with service desk ticketing systems and related workflows.
• Excellent communication skills to interact effectively with users and team members.
• Strong organizational skills to manage multiple tasks and priorities.
• Ability to work independently while following established procedures.
• Experience in a customer-focused IT support role is highly desirable.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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