Job Information
Equinix Data Center Customer Operations Technician - Los Angeles, CA in Los Angeles, California
470238BR
Auto req ID:
470238BR
Company:
Equinix
Job Code:
IT Information Technology
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.
Responsibilities
Queue Management / Reporting
Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times
Supports cross-functional teams to collaborate on customer tickets
Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests
Actively provides input and makes recommendations to processes
Maintains detailed written records of all work activity
Updates local asset databases and other systems
Installations
Handles moderately difficult rack and stack customer equipment tickets
Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly
Supports the installation of moderately difficult installs, which may include:
- overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities
Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed
Performs quality checks on both cross-connects and on-site support tickets and recommends improvements
Cross-Connect
Supports moderately difficult data center cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing
Installs and tests moderately difficult cross-connect circuits, which may include: switched, multiplexed, etc.
Testing / Troubleshooting
Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing
Supports the troubleshooting of moderately difficult circuits (i.e., switched, multiplexed, etc.)
Escalates more advanced circuits and supports as needed
Works with customers to troubleshoot issues and uses experience gained to recommend solutions
Stakeholder Partnership
Monitors stock levels and proactively addresses needs for materials with proper teams
Provides escalated work order support, and supports dispatch of alarms
May provide back-up support to security personnel, if needed
Customer Management
Supports customer satisfaction through timely and precise order execution
Delivers a high level of service and an excellent customer experience when interfacing with customers
Provides support with time expectations on new deployments and existing alterations
Supports customers on-site by through access control and escorting services
Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations
Projects
Supports and partners with team members on projects as directed
Coordinates vendors for various Data Center related projects
Performs quality assurance on new customer installation or deployments
Training
Completes all assigned training in a timely manner
May provide guidance and support to more junior team members and new hires
Position Title:
Data Center Customer Operations Technician - Los Angeles, CA
Job Category:
Operations
Minimum Education Required:
High School/GED
City*:
Los Angeles
Additional Qualifications/Responsibilities:
Qualifications
Typically requires a high school diploma and 2-4 years of equivalent work experience
The targeted pay range for this position in the following location is / locations are:
United States - LA1 Los Angeles : 59,000 - 88,400 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
State*:
California