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Eaton’s IS AER FMC division is currently seeking a Customer Support Representative at our Los Angeles, CA facility! With almost 300 employees, the Los Angeles facility designs and manufactures quality valves, regulators, and other fluid controls used mostly by the Aerospace Industry.

The expected annual salary range for this role is $79000 - $116000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Position Criteria:

The Customer Service Representative is responsible for overseeing and managing a diverse portfolio of key accounts across both OEM (Production/OE) and Aftermarket (Spares & Repairs) business segments. This includes U.S. Government agencies, OEMs, global airlines, MRO organizations, and worldwide distribution partners.

This role focuses on building and maintaining strong customer relationships, engaging with executive, operational, and supply chain stakeholders, and ensuring overall account performance. Core responsibilities include demand forecasting, reviewing and preparing RFQs/RFPs, supporting negotiation activities, and generating sales reports and performance metrics. The Senior Customer Service Representative acts as the primary point of contact for assigned accounts, ensuring seamless communication, timely issue resolution, and execution of customer requirements across both production and aftermarket environments.

This individual will manage the complete order fulfillment cycle, from order entry through shipment and logistics, while responding to customer inquiries, resolving issues, and identifying emerging trends or new business opportunities within existing and prospective accounts.

In this role, you will collaborate closely with cross-functional teams across Contracts, Pricing, Supply Chain, Quality, Engineering, Finance/Accounting/Credit, Sales & Marketing, Operations, and Shipping to deliver a seamless and exceptional customer experience. Success in this position requires strong account management capabilities, superior communication skills, effective time management, and the ability to analyze customer behavior and market data. The ideal candidate excels at building long-term partnerships and driving customer satisfaction in a fast-paced aerospace environment.

What you’ll do:

In this function you will:

• Serve as the primary point of contact for all customer account management activities.

• Demonstrate strong communication skills while engaging effectively with both internal and external customers.

• Build, strengthen, and maintain long term customer relationships.

• Review contracts, RFQs/RFPs, and collaborate with internal teams to clarify requirements and prepare accurate quotes and proposals.

• Support gate reviews, contract negotiations, customer program reviews, and audits as required.

• Lead onsite meetings, teleconferences, proposal kickoffs, and tag ups to align with customer goals and objectives.

• Interpret customer forecasts and partner with SIOP to meet demand requirements, ensuring effective management of stock levels and rotable pools.

• Ensure timely and successful delivery performance while clearly communicating the status of monthly and quarterly initiatives to internal and external stakeholders.

• Review customer claims and provide detailed analysis and recommendations to Finance/Accounting.

• Communicate proactively with customers regarding quotations, order status, turnaround times, and issue resolution.

• Strategically negotiate and follow up with customers to secure approvals on quotes and delivery schedules.

• Coordinate recovery plans for past due performance, analyze root causes, and drive corrective action plans.

• Monitor industry trends and market changes that impact customer needs, identifying new business opportunities or areas for service improvement.

• Provide performance metrics, account updates, and key insights for major accounts to the site Leadership Team.

Qualifications:

Required Qualifications:

• Bachelor’s degree from an accredited institution with a minimum of three (3) years of experience in account management, contract administration, customer service, project management, quality or supply chain in manufacturing, operations or aerospace environment OR, in lieu of a bachelor's degree, a high school diploma or General Education Degree (GED) from an accredited institution with a minimum of 10 years of experience in account management, contract administration, customer service, project management, quality or supply chain in manufacturing, operations or aerospace environment.

• Minimum of five (5) years of experience in account management, contract administration, customer service, project management, quality, or supply chain within a manufacturing, operations, or aerospace environment.

• Must be legally authorized to work in the United States without company sponsorship.

• This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158.

• No relocation benefit is offered for this position. Only candidates residing within the immediate geographical area (50 miles of 90039) will be considered for this position.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.