Job Information
Robert Half Bilingual Spanish Customer Service Representative in Los Angeles, California
Description
Summary:
The role includes providing support to English and Spanish calling queues through answering and transferring calls, assisting callers and providing information. The support staff would also provide child care referrals to families. Support staff would assist with provider update calls, updating provider profiles and data entry (English and Spanish).
DUTIES
Assist with R& R English and Spanish Calling Queues (assisting callers, transferring calls)
Provide child care referrals to families
Provide child development and community resources to callers
Update computerized provider records
Assist with provider updates (data entry, provider profiles)
Assist with department special projects and events (mass mailings, trainings/workshops)
Requirements
EXPERIENCE/EDUCATION/COMPETENCIES
Bilingual English and Spanish
Customer service skills and/or phone experience; written and verbal communication skills
Computer and technology skills, including data entry
Knowledge of child care and child development is a plus
Knowledge of community resources is a plus
Interpersonal skills; active listening; team player
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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