Job Information
LEGOLAND Service Delivery Technician in London, United Kingdom
What you'll bring to the team
Service Delivery Technician
Location:
Hours: 40 hours per week
Contract: Permanent - Salaried
At Merlin Entertainments , our purpose is simple but powerful: to bring joy, create connections and make memories . Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end-to-end guest journey in our attractions. As we continue our ambitious global transformation journey, technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations.
The Service Delivery Technician will support the delivery of IT services across internal teams and managed service providers (MSPs). This role focuses on ensuring operational efficiency, maintaining service quality, and assisting with automation initiatives, all while working within an ITIL framework.
Service Support & Delivery
Provide hands‑on technical support for internal IT services and MSP‑delivered services.
Monitor service performance and ensure SLAs are met.
Respond promptly to incidents, service requests and escalations.
Operational Efficiency
Support process improvements and operational excellence initiatives.
Identify and help implement automation opportunities.
ITIL Compliance
Follow ITIL‑aligned processes for incident, problem and change management.
Maintain accurate service records and documentation.
Collaboration & Communication
Work closely with IT teams and MSPs to ensure smooth service delivery.
Communicate clearly with stakeholders on service status and issues.
Governance & Compliance
Ensure adherence to organisational policies, security standards and regulatory requirements.
Assist with audits and reporting.
Qualifications & Experience
ITIL Foundation certification (desirable)
Technical qualifications or relevant experience in IT support or service delivery
Skills and Competencies
Experience working in IT service support or operational environments
Strong understanding of ITIL principles and service management processes
Excellent troubleshooting and problem‑solving skills
Ability to collaborate effectively with internal teams and external partners
Strong communication and organisational capabilities
Benefits
‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
33 days holiday (including bank holidays)
Company bonus
Private pension scheme
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Ongoing training and development opportunities
Plus, many more…
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Competitive
Submit a Referral (https://careers-uk-merlinentertainments.icims.com/jobs/11354/service-delivery-technician/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-County-City) UK-LND-London
Job Locations UK-LND-London
ID 2026-11354
Employment Type Full-Time
Offer/Contract Type No End Date
Location Name England