Job Information
Hyatt Restaurant Manager in LONDON, United Kingdom
Description:
Restaurant Manager - Ekstedt at The Yard
About Ekstedt at The Yard, at Great Scotland Yard Hotel – The Unbound Collection by Hyatt
Great Scotland Yard Hotel’s flagship restaurant brings Michelin starred chef Niklas Ekstedt's signature style of wood fired ‘old Nordic’ cooking to the UK for the very first time. Ekstedt at The Yard focuses on Scandinavian cooking techniques using the very best seasonal local ingredients; featuring a menu of signature dishes, alongside an inventive cocktail menu and extensive wine list. The open kitchen, which feels like an extension of the restaurant floor, allows diners to sit at the heart of the action.
About Great Scotland Yard Hotel
Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.
The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.
Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.
Duties and responsibilities related to the Restaurant Manager role
As Restaurant Manager, you will lead the front-of-house operation of Ekstedt at The Yard, working in close partnership with the Head Sommelier and Head Chef. Together, you will deliver a seamless, refined, and highly personalized dining experience aligned with Michelin-star aspiration and Forbes 5-Star standards.
This role is hands-on, guest-focused, and leadership-driven, combining service excellence, team development, and commercial awareness.
Own and deliver the Ekstedt at The Yard restaurant concept, ensuring consistency with its culinary vision and luxury positioning
Lead the dining room operation, welcoming and engaging guests while anticipating preferences and managing service recovery with professionalism and discretion
Partner closely with the Head Sommelier to jointly lead service standards, team performance, and guest satisfaction, providing a united leadership presence on the floor
Work in close coordination with the Head Chef and culinary brigade to integrate chef-led tableside presentations seamlessly into the service flow
Oversee reservations, table allocation, and guest flow to maximize service efficiency, experience quality, and revenue
Recruit, train, coach, and inspire the front-of-house team, fostering a culture of continuous development, storytelling, and confident upselling
Monitor and elevate service standards using Michelin and Forbes criteria, while ensuring compliance with health, safety, hygiene, and labor regulations
Contribute to the restaurant’s commercial success through upselling initiatives, guest recognition, and repeat-visit strategies
About you
You are a confident and engaging hospitality leader with a strong presence on the restaurant floor and a passion for delivering exceptional guest experiences at the highest level.
You bring:
Proven experience leading front-of-house operations within a high-end restaurant environment
A strong understanding of refined service standards, guest engagement, and personalized hospitality
Experience working collaboratively with culinary and beverage leaders to deliver a coordinated service journey
The ability to inspire, develop, and retain high-performing teams through coaching and example
Commercial awareness, with experience managing rotas, service flow, and revenue performance
Confidence in representing the restaurant as a brand ambassador with VIP guests, partners, and local influencers
A natural alignment with Hyatt values, delivering leadership with empathy, integrity, respect, and inclusion
Benefits you can enjoy as Restaurant Manager
12 complimentary nights a year across Hyatt Hotels worldwide
Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
Free meals on duty in our colleague restaurant
Uniform provided and laundered complimentary
Headspace membership and access to our Employee Assistance Programme
50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
Continuous learning and development opportunities to provide you with a clear career path as well job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next Steps: Apply today for this Restaurant Manager role and start your journey with Hyatt Hotels!
Primary Location: GB-ENG-London
Organization: Unbound Great Scotland Yard London
Job Level: Full-time
Job: Bars/Restaurants/Outlets
Req ID: LON007649
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.