Job Information
Marriott Program Performance Manager – Red Zone Recovery Program (12 month FTC, Eschborn, DE or London, UK) in London, United Kingdom
Additional Information
Job Number 26037589
Job Category Rooms & Guest Services Operations
Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom, EC4A 1EN VIEW ON MAP (https://www.google.com/maps?q=Europe%20Office%20-%20London%2C%20Barnard%27s%20Inn%2086%20Fetter%20Lane%2C%20London%2C%20London%2C%20United%20Kingdom%2C%20EC4A%201EN)
Schedule Full Time
Located Remotely? N
Position Type Management
Job Summary
The Program Performance Manager – Red Zone Recovery Program will report to the Director of Quality Assurance and plays an integral role in supporting all components of the Red Zone Recovery Program through data analysis, program management, and cross-functional collaboration.
This role acts as a central coordination point, partnering with hotel teams and discipline leaders to translate insights into action and drive measurable performance improvement. Through strong analytical capability, structured communication, and collaboration across functions, the role supports adherence to Marriott standards and enhances guest satisfaction.
Core Work Activities
Program Management & Coordination
Manage timelines and governance for the Red Zone Recovery Program
Ensure accurate, up-to-date program documentation and communication materials
Serve as a key liaison between hotel teams and corporate stakeholders
Track improvement plans, provide performance commentary, and report back to Operations leadership
Build clear dashboards, reports, and presentations to support leadership decision-making
Collaborate with cross-functional disciplines (e.g., Planning & Strategy, F&B) to promote quality initiatives
Stay informed on industry standards, regulations, and best practices in hospitality quality assurance and ensure alignment
Analytics
Collect, organise, and analyse data to generate insights and actionable recommendations
Identify trends, patterns, and anomalies to support decision-making
Highlight inefficiencies and opportunities for process and workflow improvements
Create reports, dashboards, and presentations tailored to various stakeholder groups
Work with both quantitative and qualitative data to provide a comprehensive analysis
Conduct research on market trends, competitive landscape, and customer preferences
Administration
Design and prepare various reports
Maintain, collate, and distribute relevant activity reports
Maintain confidentiality of sensitive information and materials
Respond promptly to requests for information and support
Perform additional tasks as assigned
Attend and participate in relevant meetings
Gather information from multiple sources and conduct research to support analysis
Deliver virtual or in-person program training sessions where required
Tracking and Measurement
Monitor project progress and effectiveness, capturing and applying lessons learned
Prepare concise updates and reports for a range of stakeholders
Provide analysis on Red Zone hotel performance across the organization
Identify and share best practices to support hotels requiring improvement
Candidate Profile
Required
Experience in program management, analytics, operations, or a related field
Strong analytical capability and confidence working with large datasets
Proficiency in Excel, Power BI, and Microsoft Office
Excellent written and verbal communication skills in English
Highly organised with the ability to prioritise and manage multiple workflows
Experience supporting senior stakeholders or working in a fast-paced environment
Proactive approach with the ability to work independently and use initiative
Flexibility based on business needs
Ability to understand stakeholder needs and provide aligned analysis
Preferred Skills and Knowledge
Minimum of 2 years’ experience in the lodging or hospitality industry and/or graduate of a Marriott Voyage program
Strong relationship management and stakeholder engagement skills
Strong analytical thinking with the ability to interpret data and identify performance gaps
Excellent interpersonal and cross-functional collaboration skills
Ability to design and implement tracking systems for documents and reporting
Strong presentation and communication skills
Ability to work independently with minimal supervision
Proven ability to manage multiple projects within a complex organisation
Education and Professional Certification
Three-year degree in Business Administration, Hotel and Restaurant Management, or a related field (Master’s degree is a plus)
Project Management and/or Data Analysis certification preferred
Right to Work
United Kingdom:
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, this role is not eligible for visa sponsorship or relocation assistance.
Germany:
Applicants must have the legal right to work in Germany at the time of application. Unfortunately, this role is not eligible for visa sponsorship or relocation assistance.
WHY JOIN MARRIOTT INTERNATIONAL?
Marriott International has been recognized as one of Fortune’s 100 Best Companies to Work For™ in Europe 2025 by Great Place to Work®.
This is a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.