Job Information
Marriott Night Manager, Pre-Opening - The St. Regis London in London, United Kingdom
Additional Information
Job Number 26022703
Job Category Rooms & Guest Services Operations
Location The St. Regis London, 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YF VIEW ON MAP (https://www.google.com/maps?q=The%20St.%20Regis%20London%2C%2037%20Conduit%20Street%2C%20London%2C%20United%20Kingdom%2C%20United%20Kingdom%2C%20W1S%202YF)
Schedule Full Time
Located Remotely? N
Position Type Management
The St. Regis London
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
Night Manager
We are seeking an exceptional Night Manager to join our opening team at The St. Regis London. As the Manager on Duty during the overnight shift, you will oversee all hotel operations and ensure that every guest experiences the highest level of hospitality and personalised service.
This role is central to maintaining the safety, efficiency, and service excellence of the hotel throughout the night. You will represent property management, respond to guest needs, and take responsibility for resolving issues with professionalism and poise.
Key Responsibilities
Operational Leadership
Serve as the hotel’s Manager on Duty during overnight hours
Oversee all property operations and ensure compliance with operational guidelines
Maintain a safe working environment for both guests and employees
Manage night‑time inventories and reporting requirements
Ensure all colleagues have full knowledge of emergency and safety procedures
Guest Experience & Issue Resolution
Deliver the highest standards of hospitality during the overnight shift
Personally manage and resolve guest concerns, ensuring timely and effective follow‑up
Support the guest relations process by documenting incidents and implementing preventative measures
Maintain visibility throughout the hotel, ensuring a reassuring presence for guests
Financial & Administrative Support
Review relevant reports to monitor productivity, cost control, and goal achievement
Ensure appropriate cash‑handling procedures are followed by all team members
People & Culture Support
Promote teamwork, communication, and positive morale within overnight teams
Keep colleagues informed about new operational procedures or standards
Support property safety programmes and encourage colleague engagement
Core Competencies
We are searching for a confident and dedicated leader with a calm, solutions‑focused approach and a strong commitment to luxury service. You should bring:
Extensive experience in guest services, front desk or related hospitality operations
Strong decision‑making skills and the ability to lead independently overnight
Excellent problem‑solving skills and the ability to manage complex or urgent situations
Strong interpersonal and communication abilities
A professional presence aligned with the refined standards of St. Regis
At The St. Regis London , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Career Development
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.