Job Information
HarperCollins Publishers Key Account Manager, Subscription Boxes in London, United Kingdom
Key Account Manager, Subscription Boxes HarperCollins Publishers
Employment Type Full time
Location Hybrid · London, UK 3+ days in office
Salary £35,500 - £44,500 (GBP)
Seniority Mid-level
- Closing:11:55pm, 26th Apr 2026 BST
Perks and benefits
Work from home option
Healthcare
Retirement benefits
Wellness programs
Employee Assistance Programme
Enhanced maternity and paternity leave
Extra holiday
Professional development
Mentoring/coaching
Paid volunteer days
Flexible benefits scheme
Cycle to work scheme
Candidate happiness
8.67 (34743)
Job Description
The HarperCollins non-trade team is looking for an enthusiastic new Key Account Manager to manage and grow our group list across all subscription box customers.
Forecast and manage yearly subs box budgets within the non-trade team.
Project manage all new subs box deals from acquisition through to delivery and publication, including cost negotiation and the full production process.
Act as the internal voice for subs box channels, including involvement in wider group acquisition negotiations, and feeding back customer insights / competitor activity.
Identify and win new subscription box partners - from pitching to contract and commercial terms negotiation.
Co-ordinate the full design process across both customers and divisional stakeholders.
Co-ordinate forecasting, stock allocation and replenishment with relevant inventory teams.
Key tasks and accountabilities
Delivery of sales revenue across subscription box accounts.
Build positive and constructive relationships with internal contacts across publishing teams and business managers.
Liaise with the customer service distribution team to ensure we maintain excellent order management and delivery processes.
Continue to educate the wider business on all aspects of this specific market, by increasing profile and presenting internally.
Your first six months
Build comprehensive knowledge across the HarperCollins list.
Maintain and continue to grow our account portfolio’s performance, developing strong relationships with key customer contacts.
Develop close working partnership with HarperCollins business functions, such as production and distribution, learning how they operate and aligning with customer requirements to offer excellent service.
Experience required
Experience of account management, ideally with specific subs box experience.
In-depth knowledge and passion for genre fiction, particularly the fantasy, romantasy and romance market.
A keen eye for subs box consumer trends, and genre trends across the market.
Significant experience and knowledge around the production process, from brief to supply.
Strong knowledge and understanding of sales functions such as customer relationship management, margin calculation and profitability management.
Experience of working in a high performing sales environment, balancing priorities whilst displaying self-motivated approach and responsibility for high volume workload.
Skills required
Proven relationship management both externally and internally across all areas of the business
Have an optimistic, can-do attitude
Ability to work independently across all areas of the business
Excellent eye for detail – particularly when following customer creative briefs
Work quickly, accurately and effectively
A creative thinker when responding to customer briefs
An excellent communicator and presenter with a strong customer orientated outlook
Entrepreneurial skills with the ability to use own initiative
Excellent negotiation skills
Great time management
Proven ability to work under pressure and to challenging deadlines
Benefits
Hybrid working model (3 days in the office)
28 days holiday plus bank holidays (option to buy and sell holiday days)
Enhanced pay for maternity, paternity, adoption and shared parental leave
Private healthcare cover and life assurance
Summer Hours
Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal
Season ticket loans (from day 1 for entry level) and cycle to work scheme
Relocation Rent Support Loan
Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work, Pride at HC, Social Mobility Network and Neurodiversity at Work
Unlimited training on our Learning and Development portal, management courses (up to MA level) and mentoring programmes
Virtual GP and eyecare vouchers
Gym membership discount
Onsite physiotherapy (London only)
Charitable donation matching and 2 volunteering days
We're a certified Carbon Neutral company
Free e-books and audiobooks, digital newspaper subscriptions and discounts on books
Subsidised canteen and retail discounts
Onsite prayer room
At HarperCollins, we value authenticity and integrity in our recruitment process. To ensure a fair and accurate evaluation of all applications, we ask that all responses to assessment questions reflect your own thoughts, experiences, and capabilities. This allows us to fairly assess your knowledge, skills, and experience to determine how they align with the role. We value diverse perspectives and genuine contributions, even if answers are not perfect. The use of AI tools or external assistance to generate responses is discouraged unless explicitly permitted for specific tasks.
If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly tostephanie.jemmett@harpercollins.co.ukwith subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.
Please note, if you are interested in the role you would need to submit your application via Applied. We do not accept email applications.