Job Information
Coty Business Manager - Marc Jacobs in London, United Kingdom
Business Manager - Marc Jacobs
BUSINESS MANAGER – MARC JACOBS
Sales | Luxury Beauty
Selfridges, London Oxford Street, Full Time, 37.5 hours a week
Marc Jacobs is expressive, confident, and unapologetically bold. As Business Manager, you own the business at one of the world’s most iconic retail destinations — driving commercial performance, leading your team with presence, and translating the brand’s fashion‑led attitude into unforgettable customer experiences.
THE ROLE
OPTIMIZE, ENABLE, INNOVATE!
As our Business Manager – Marc Jacobs , you have full accountability for delivering sales objectives while protecting the distinctive DNA of the brand. You lead and motivate your team, set the standard for execution and artistry, and ensure the counter performs at the highest level every day.
You will be reporting to the Area Manager , and you will manage:
Sales Performance & Customer Experience
Coach and motivate the team to achieve monthly sales targets and KPIs
Fairly distribute targets daily, weekly, and monthly
Deliver Coty’s customer service ceremony with every customer interaction
Build strong customer relationships through confident storytelling and influence
Consistently drive upsell while maintaining a premium Marc Jacobs experience
Perform elevated make‑up and skin consultations to drive loyalty and conversion
Excellence of Execution
Lead by example as a Marc Jacobs brand ambassador, protecting brand equity at all times
Stay up to date with We Live Beauty and mandatory Coty Academy training
Execute merchandising guidelines across permanent and promotional space
Maintain strong commercial awareness of Coty performance, competitors, and market share
Plan and deliver customer eventing aligned with brand identity
Complete month‑end, payroll, and feedback processes accurately and on time
Ensure adherence to uniform, grooming, and retailer Code of Conduct standards
Escalate any risks or issues promptly to the Area Manager
Team Leadership & Collaboration
Take full ownership of team performance, engagement, and development
Build strong working relationships with the Coty in‑store team
Manage and welcome agency staff as part of the wider team
Develop effective partnerships with mobile consultants
Grow networks across the wider Coty team within your area
Maintain clear, consistent communication with the Area Manager
Build trusted relationships with retailer staff and store management
Support ad‑hoc mentoring of new managers to the business
Technical Processes
Use iPad tools for reporting, communication, and VM guidelines
Maintain secure control of iPads and Coty passwords for self and team
Ensure consistent and correct use of Coty systems and online documentation
YOU ARE A COTY FIT
As an experienced luxury retail leader , you live and breathe beauty. You bring confidence to the shop floor, lead with impact, and treat the business as if it were your own — balancing commercial drive with creativity, discipline, and brand integrity.
Proven experience managing a team within luxury beauty retail
Strong sales background with a relentless drive to exceed targets
High level of make‑up artistry with a passion for fashion‑led brands
Ownership mentality with a sharp eye for detail and standards
Confident communicator able to listen, influence, and persuade
Resilient, adaptable, and comfortable managing change
Collaborative leader who shares knowledge and develops others
Fragrance knowledge preferred
If you’re ready to lead with confidence, creativity, and performance — we want you on our team.
WHAT WE OFFER
Working in retail at Coty means more than just a role — it’s a platform to grow, be seen, and be rewarded.
Competitive salary aligned to experience
8% employer pension contribution
Generous staff discounts via My Coty Shop
Day off on your birthday
Ongoing brand and artistry training through Coty Academy
Clear progression opportunities within luxury retail and education
Supportive, inclusive team culture built on collaboration and fearless kindness
ABOUT US
Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to blend in, if you want to express yourself, grow your craft, and go further than you ever thought possible — we’d love to hear from you.
Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion, creating a workplace where everyone can be their authentic self.
Country/Region: GB
City: London