Job Information
Momentive Performance Materials Inc. Customer Service Representative in Lomas, Mexico
Job Title: Customer Service Representative
Summary:In this role, you will be the primary contact for customer support-related activities. You will provide best-in-class or excellent customer service for external customers and business partners (distribution) by leveraging excellent, in-depth business knowledge, product knowledge, and the Order-to-Cash process. You will closely collaborate with various departments, such as Sales Inventory & Operations Planning (SIOP), Logistics, and Quality, though this is not an exhaustive list.
You will function as an extension of the business (Commercial) and play a key role as a profitability driver by offering proactive support to sales and customers, ensuring the execution and exceeding of customer expectations and satisfaction.
Please note that this role requires on-site presence five days per week, Monday through Friday.
Please submit an English version of your resume when completing your application.
Responsibilities Include:
Job Responsibilities
Serve as prime contact for order related activities for Momentive customers
Build and maintain business relationships with customers through multiple communication channels
Work with associates within their department and across the organization to achieve optimal customer satisfaction
Input new order request and manage modifications and cancellations for both manual and electronic orders communications
Coordinate with warehouses to support on-time order shipment and manage order issues to assure that they are clear for shipment
Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements
Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures
Facilitate actions between multiple departments to meet customer specific needs
Inform sales representatives of current customer activity and order statuses as appropriate
Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner
Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated
Communicate proactively with customers on requirements, order status, forecast, open complaints, etc. to ensure customer satisfaction
Cross-train and provide backup for other customer service team associates as required.
Qualifications:
The following are required for the role
Bachelor’s degree with at least two (2) years of experience in a Customer Service role.
Fluent in English and Spanish.
Should have strong oral and written communication skills
Ability to work effectively in a fast paced, international, multicultural environment
Must possess strong organization skills & be very detail oriented with the ability to adapt to changing priorities
Customer oriented mind set
Ability to work well with others to accomplish common goals
Experience working with Microsoft Excel and Word
The following are preferred for the role:
Experience in chemical industry ideal.
SAP experience is a plus.
Handling of Order Management process in international work environment.
Proficiency in a third language, preferably Portuguese, with strong written and verbal communication skills (spelling, grammar, and syntax), in addition to fluent English and Spanish.
#LI-AW1
What We Offer:
At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution
About Us:
Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.
Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer . Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.
To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law . An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations .
Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.