Job Information
Datamatics Global Services Technical Support Representative in Livonia, Michigan
Job title * Technical Support Representative (TSR) Job Location *31572 Industrial Rd Suite 100 Livonia, Michigan Please send Resume to USHR@datamaticstech.com
Job purpose
Datamatics, Inc. is looking for Technical Support Representative who will provide real-time technical assistance to candidates appearing for online exams at our Livonia worksite for 10 months requiring in-person attendance at office. The temporary assignment will work approximately 40 hours per week.
Compensation for this role is $18.00 per hour
Key responsibilities
- Provide live technical support via chat, call, or email during exam sessions.
- Troubleshoot issues related to system compatibility, browser, webcam, microphone, internet connectivity, and exam application launch.
- Guide candidates through basic system checks and issue resolution steps.
- Perform actions such as ending background applications/processes, clearing cache, checking permissions, and validating device settings.
- Take remote access (with candidate consent) to diagnose and resolve technical issues.
- Escalate unresolved issues to higher technical teams within defined SLAs.
- Maintain accurate case notes and resolution logs.
- Ensure high customer satisfaction while adhering to security and compliance protocols.
Qualifications
- Provide live technical support via chat, call, or email during exam sessions.
- Troubleshoot issues related to system compatibility, browser, webcam, microphone, internet connectivity, and exam application launch.
- Guide candidates through basic system checks and issue resolution steps.
- Perform actions such as ending background applications/processes, clearing cache, checking permissions, and validating device settings.
- Take remote access (with candidate consent) to diagnose and resolve technical issues.
- Escalate unresolved issues to higher technical teams within defined SLAs.
- Maintain accurate case notes and resolution logs.
Ensure high customer satisfaction while adhering to security and compliance protocols.