Job Information
SEMCA MICHIGAN WORKS SOUTHEAST WAYNE COUNTY HYBRID REMOTE Helpdesk Support Specialist (Service Desk Associate) in Livonia, Michigan
Helpdesk Support Specialist (Service Desk Associate)
Company:
TEKsystems Employment Type: Contract Location: Southfield, MI (Hybrid)
Address: Southfield, MI 48075 (exact site provided upon hire)
O*NET Code: 15-1232.00 -- Computer User Support Specialists Pay Rate: $17.00 per hour
About the Opportunity
TEKsystems is seeking Helpdesk Support Specialists to provide frontline technical support to end users. This role focuses on troubleshooting, customer service, and resolving IT issues through phone and email support in a structured service desk environment.
Key Responsibilities
- Provide technical support via phone and email
- Troubleshoot basic IT issues (password resets, access issues, MFA, remote access)
- Document incidents and service requests in ServiceNow
- Follow established troubleshooting and escalation procedures
- Ensure compliance with security and identity verification protocols
- Use knowledge bases to resolve issues efficiently
- Communicate clearly with users to identify and resolve problems
- Collaborate with team members and escalate complex issues as needed
Preferred Skills
- Service desk or help desk experience
- Customer service and phone support experience
- ServiceNow or similar ticketing systems
- Microsoft Office 365
- Active Directory
- Multi-factor authentication tools