Job Information
SEMCA MICHIGAN WORKS SOUTHEAST WAYNE COUNTY HYBRID REMOTE Claims Customer Service Representative in LIVONIA, Michigan
Claims Customer Service Representative (Loss Drafts Team)
Company:
TEKsystems Employment Type: Contract-to-Hire Location: Troy, MI (Hybrid -- based on performance)
Address: Troy, MI 48084 (exact site provided upon hire)
O*NET Code: 43-4051.00 -- Customer Service Representatives Pay Range:
- $18.00/hr (English)
- $19.50/hr (Bilingual -- Spanish)
About the Opportunity
TEKsystems is hiring Claims Customer Service Representatives to support a high-volume call center focused on homeowner insurance claims. This role requires strong communication skills, problem-solving ability, and the ability to manage escalated customer interactions professionally.
Schedule & Training
- Training: Monday--Friday | 8:30 AM -- 5:00 PM (fully onsite)
- Post-Training Shifts:
- 9:30 AM -- 6:00 PM OR
- 10:00 AM -- 6:30 PM
- Hybrid eligibility after 30 days of taking calls (based on performance)
- Must meet 95% quality and 85% adherence standards
Key Responsibilities
Handle 40--50 inbound calls daily (claims-related inquiries)
Assist customers with homeowner insurance claims and repair status
Navigate multiple systems to research and resolve issues
Handle escalated and high-emotion calls professionally
Serve as liaison between homeowner, lender, and third-party partners