Job Information
Republic Services Customer Service Project Analyst- Livonia, MI in Livonia, Michigan
469446BR
Auto req ID:
469446BR
Company:
Republic Services
Job Code:
Analyst_ _Analyst
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
POSITION SUMMARY: The Customer Service Analyst I will play a key role in compiling, analyzing, and interpreting data to support business needs within Republic Services' Environmental Solutions Customer Support group. The incumbent will assist the Customer Support Manager in conducting comprehensive data reviews, and developing effective ways to visualize and present data, and monitoring profit margins and cost analysis for both internal and external vendors.
PRINCIPAL RESPONSIBILITIES:
Assists in gathering, organizing, and preparing data for analysis. Supports in identifying trends and compiling findings into reports, contributing to departmental insights under direct supervision and guidance.
Uses Microsoft Excel, PowerPoint, and Power BI to aid in supporting customer metrics and reporting. Helps with setting up basic data feeds and preparing automated reports under direct supervision.
Assists in extracting, compiling, and organizing data from multiple systems to support the creation of comprehensive reports. Helps ensure data accuracy and organization under close supervision.
Collaborates with cross-functional teams to assist in supporting ongoing business analysis needs. Participates in meetings and helps maintain project timelines and deliverables, working closely with the PMO, Business Solutions Managers, IT, and other teams under guidance and supervision.
Helps identify business and technical needs during the design, development, and implementation phases. Supports the team in gathering requirements and ensuring they are addressed under supervision.
Aids in reviewing customer requests and internal business needs. Helps prioritize tasks to support process improvements and deliver customer value, under close supervision and guidance.
Other non-essential duties as assigned or may be necessary.
QUALIFICATIONS:
Ability to communicate complex data findings and provide clear summaries of insights.
Skills in Microsoft Excel, PowerPoint, and Power BI for data analysis and reporting.
Ability to work independently with guidance from senior management.
Ability to identify trends, patterns, and insights from large datasets.
Knowledge in effective communication and responding to sensitive inquiries and requests.
Project management skills, including the ability to adapt to changing priorities and meet strict deadlines.
MINIMUM REQUIREMENTS:
- 0 - 2 Years of overall relevant work experience.
This position is a hybrid where you would have the option to work in 1 of 5 locations (below). Hybrid is 4-days per week onsite, and 1-day remote. This position will not be eligible to be fully remote.
Position Title:
Customer Service Project Analyst- Livonia, MI
Job Category:
Analyst
Minimum Education Required:
High School/GED
City*:
Livonia
State*:
Michigan