Job Information
Robert Half Customer Support Specialist in Littleton, Colorado
Description
Customer Order Specialist
About the Role
We are seeking a detailed-oriented, customer-focused Customer Order Specialist to support our product lines. This role goes beyond traditional customer service—our team members become true product specialists, helping customers, suppliers, and field sales associates navigate product options, customization needs, and the order lifecycle from quote to delivery.
This position offers a structured training program (typically 6–8 months), giving you the time and support needed to learn our products, systems, and processes thoroughly.
Key Responsibilities
Order Processing & Product Support
Process customer orders with a deep understanding of product features, customization options, adjustability, and adaptability.
Provide expert guidance to customers, helping them identify the right products or adaptations to meet end‑user needs.
Handle email quote requests and enter orders accurately; manage custom orders by identifying missing information and clarifying requirements.
Customer & Supplier Communication
Respond to customer and supplier inquiries via phone and email regarding order status, quotations, returns, repairs, and general product questions.
Support clinics and suppliers who use our products, answering all incoming questions with professionalism and accuracy.
Follow up proactively with customers and suppliers, providing updates and maintaining detailed notes for continuity.
Collaboration & Sales Support
Partner closely with field sales associates; support key account relationships when needed.
Use sales communication tools to help achieve top-line sales objectives.
Maintain up‑to‑date knowledge of all products and internal systems.
Workflow & Call Volume
Manage a moderate call volume (typically 10 - 20 calls per day)
Dedicate more time to data entry and email-based order processing vs. nonstop phone support.
Utilize email templates and internal resources to ensure consistent communication.
Training & Development
Participate in a structured learning path that gradually builds proficiency in products, quoting, and order processing.
Demonstrate strong attention to detail and accuracy to reduce re-work and support high-quality outcomes.
Requirements
Requirements
2+ years of stable work experience in customer service, order processing, or an administrative role.
Strong professionalism and excellent verbal/written communication skills.
High attention to detail with the ability to accurately interpret and process detailed information.
Fast learner with strong follow-through, reliability, and time management.
Team-oriented mindset with a willingness to collaborate and support colleagues.
Strong typing and documentation skills; able to comprehend detailed emails and instructions.
Nice to have: Experience in medical products, medical terminology, or healthcare environments.
Software & Technical Skills
Experience with Microsoft Dynamics 365 or similar ERP systems preferred.
Proficiency with Microsoft Office products.
Comfortable navigating online databases, portals, and web-based systems.
Basic to intermediate computer skills required.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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