Job Information
Entrust Principal Software Reliability Engineer, Product Engineering in Lisbon, Portugal
*Join us at Entrust *
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
*Get to Know Us *
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
About This Role
This is a Product Reliability position, not an infrastructure SRE role. Our DevOps team manages the infrastructure platform; this role focuses on application and service-level reliability, working directly with product engineers.
This is the first role of its kind in product engineering. Reporting to the VP of Product Engineering for Consumer Identity, you’ll drive reliability efforts across the team: defining the roadmap, prioritizing initiatives, and partnering with engineering directors and senior ICs to deliver them.
Why Join Us
Greenfield opportunity: You’ll define Product Reliability as a discipline here. Build the playbook, not inherit one.
High-impact domain: Consumer Identity powers identity verification and biometric authentication for some of the world’s largest financial institutions. Our reliability directly impacts fraud prevention and customer onboarding at scale.
Real authority: Direct line to VP Engineering, budget for tooling, seat at architecture council and service reviews.
Strong foundation: We’re not firefighting. 99.98% uptime means you’re optimizing, not triaging chaos.
Technical depth: Work across ML pipelines, computer vision systems, and mobile SDKs (not just YAML and dashboards).
Ownership culture: Engineers own their services end-to-end; you’ll amplify that, not replace it
Experience Level
Staff SRE
8+ years in software engineering
4+ years in reliability/SRE
Drives reliability initiatives across multiple teams; hands-on with complex systems
Principal SRE
15+ years in software engineering
6+ years in reliability/SRE
Sets technical direction org-wide; influences business-unit-level reliability strategy
We’re open to either level. Scope and compensation will match your experience. Principal candidates should demonstrate cross-org impact and a track record of building reliability programs from scratch.
Current State Incident Analysis (2020–2025)
Postmortem volume peaked in 2023, down 48% since then despite increased release cadence
P0-to-P1+ ratio remains stable despite lower overall incident volume
65% change-induced incidents (deployments, migrations, config changes); 35% organic (third-party outages, expirations, attacks)
Change-induced ratio improved modestly: 69% → 62%
Detection time: 35 min → 18 min
Customer-first detection: 40% → 22%
Availability Targets
2024 & 2025 average uptime: 99.98% (as available in our public status page)
Goal: Consistent 99.99% (four nines) average uptime, SLO breach reductions
System Simplification
We’re reducing system complexity to narrow the reliability target area:
Microservices (K8s deployments/rollouts) reduced 29% from peak, with further cuts planned for 2026
Goal: Smaller footprint, higher reliability, lower cost for new regions
Role Objectives
Primary goal: Improve release safety, reduce releases that cause downtime or SLO degradation.
We already have foundational systems in place:
Automated test coverage and crowd testing
A/B testing and dark canaries
Progressive rollouts (infrastructure and application level)
Back-testing against historical data
To consistently exceed four nines, we need to mature these systems and build new capabilities.
Ideal Candidate Profile
Mindset
Passionate about reliability as a discipline, not just a checkbox
Focused on reliability, not product features, but willing to learn the product to understand impact
Hands-on: eager to build tooling and systems
Pragmatic about balancing reliability with development velocity
Required Skills
Software Engineering
Strong software engineering in at least one of our backend languages (Python, Ruby, Node.js); able to navigate most of our codebase
Experience building reliability tooling: progressive delivery, automated rollbacks, monitoring/alerting
Reliability Patterns
Deep knowledge of resilience patterns: circuit breakers, bulkheads, back-pressure, retries with backoff, rate limiting, load shedding, graceful degradation
Solid incident management and blameless postmortem practices
Observability
Proficiency with observability: distributed tracing, structured logging, metrics instrumentation
Uses data to drive decisions: experienced with SLIs, SLOs, and error budgets
Communication
Skilled at influencing without authority
Able to hold deep technical reliability discussions with senior ICs
Nice-to-Have
Experience with chaos engineering (fault injection, game days, controlled failure experiments)
ML system reliability experience (mixed I/O and CPU-bound workloads, non-deterministic behavior, model serving)
Familiarity with our specific stack (Datadog, Kubernetes, AWS, GitLab CI/CD)
Experience leveraging LLMs for code analysis, design doc review, or automated runbook generation
On-call experience in a high-availability environment
Our Stack
Backend: Python, Ruby on Rails, Node.js
Frontend: React, TypeScript
Mobile: Swift (iOS), Kotlin (Android), React Native
Infrastructure: AWS, Kubernetes, Terraform, SNS, SQS
Databases: PostgreSQL (Aurora), Redis, OpenSearch
Observability: Datadog, Splunk, Sentry
ML: PyTorch, TensorFlow
CI/CD: GitLab (on-prem)
At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.
*Ready to Make an Impact? *
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
*Apply today! *
For more information, visit www.entrust.com (http://www.entrustdatacard.com/) . Follow us on, LinkedIn (https://www.linkedin.com/company/entrust/) , Facebook (https://www.facebook.com/DiscoverEntrust/) , Instagram (https://www.instagram.com/discoverentrust/) , and YouTube (https://www.youtube.com/channel/UCsSZJjR1jryt134rkhK5Mhg)
For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact accessibility@entrust.com .
Recruiter:
Jack Steib
jack.steib@entrust.com
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.