Job Information
Robert Half Sr. Customer Service Representative in Lexington, Kentucky
Description The Negotiator is primarily responsible for researching hotel options, negotiating, and booking 45+ night reservations. The position is also responsible for building and maintaining strong relationships with hotel contacts while communicating effectively with those contacts. The Negotiator makes decisions while meeting the client’s needs based on client guideline, feedback and travel policy. The Negotiator is results driven, securing the lowest possible rates and easily overcoming obstacles.
Responsibilities:
• Manage reservation requests 30+ nights to fulfill customer needs and ensure customer satisfaction.
• Utilize decision making skills to find hotel options which fit client guidelines.
• Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies.
• Be proficient and consistent in providing a high-quality reservations and options to clients.
• Complete negotiations on all requests 45+ nights based on the policies and procedures.
• Perform more complex negotiations, including limited buying power, limited availability scenarios, reduced turnaround time while providing a target client savings %.
• Identify trends and opportunities for client savings and potential market consolidation.
• Secure rates, discounts, and RFPs with current and new hotel partners.
• Exhibit and utilize knowledge of hotel industry and regional markets associated with clients.
• Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.
• Identify and resolve client and hotel issues on a daily basis.
• Resolve all client and hotel calls regarding extensions, early departures or changes to a reservation.
• Responsible for meeting or exceeding all client deadlines.
• Consulting with clients to choose the option that best fits the client’s needs.
• Collaborate with Account Management teams and Long-Term Solutions to ensure network consolidation for our clients.
• Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies.
• Attend all scheduled trainings, meetings, or other events as assigned by supervisor.
• Responsible for all other duties assigned as needed. Requirements Contract Negotiation, Negotiate Contracts, Negotiate Pricing, Negotiate Terms, Client Relations TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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