Job Information
University of Kentucky IS Technical Support Specialist II in Lexington, Kentucky
University of KentuckyEqual Employment Opportunity/M/F/disability/protected veteran status.Posting Details Posting Details Job TitleIS Technical Support Specialist IIRequisition NumberRE53706Working TitleService One Analyst IIDepartment Name3L700:ITS Customer Spt & Student EnablementWork LocationLexington, KYGrade Level43Salary Range$19.18-30.68/hourType of PositionStaffPosition Time Status Full-TimeRequired EducationBSClick here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience1 yrRequired License/Registration/CertificationNonePhysical RequirementsMust be able to lift, push, pull, and carry up to 50 lbs; traverse long distances on foot, including stairs; and work in tight spaces, heights, or stressful situations. Required to sit at a workstation for extended periods, performing repetitive motions mouse/typing. Ability to travel on & off campus.ShiftVariable (40hrs./wk) with rotating on-call responsibilities. Overtime and/or holidays if required.Job SummaryThis position acts as primary Information Technology Service Desk support for IT Services as listed in the ITS service catalog. Responsibilities include primary contact for customers to report incidents or make service requests.Skills / Knowledge / AbilitiesCustomer service, intermediate computer skillsDoes this position have supervisory responsibilities? NoPreferred Education/ExperienceIT degree preferred. Certifications like Microsoft, CompTIA, or ISC2 are desirable. Experience in troubleshooting complex issues and collaborating in team environments is highly valued.Deadline to Apply04/03/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.Posting Specific QuestionsRequired fields are indicated with an asterisk (*).1. * Describe how you would work with an unhappy or dissatisfied customer. (Open Ended Question)2. * What makes up a great customer service experience? (Open Ended Question)3. * How many years of customer service experience do you have? - None- More than 0, up through 1 year- More than 1 year, up through 3 years- More than 3 years, up through 5 years- More than 5 years9. * Please describe a time when you provided exceptional service and include specific details regarding the situation. (Open Ended Question)Applicant DocumentsRequired Documents1. Resume2. Cover LetterOptional Documents Equal employment opportunity, including veterans and individuals with disabilitiesApply Here: https://www.click2apply.net/rzw6BET7DGllwiZqRtzzEaPI283274430