Job Information
TEKsystems Customer Service Representative in Lenexa, Kansas
Job Title: Customer Service RepresentativeJob Description
Join a locally owned, community-focused organization as a Customer Service Representative. This opportunity allows you to work with a dynamic team supporting some of the nation’s most recognized brands, including Lowe’s, Amazon, Target, and Walmart. Be part of a diverse and inclusive team and contribute to a company that values growth and professionalism.
Responsibilities
Handle work ticket orders for national accounts received electronically or by phone, with a focus on outbound calls.
Qualify and verify customer requests accurately.
Check technicians in and out, and efficiently book and dispatch purchase orders to subcontractors or divisions.
Manage Customer Requests for service to ensure prompt and knowledgeable service, meeting customer satisfaction.
Perform other duties as assigned.
Essential Skills
1+ year of customer service experience, with a preference for retail background over standard call center roles.
Proficient in Microsoft programs.
Attention to detail and the ability to manage high call volumes.
Additional Skills & Qualifications
Previous call center experience is a plus.
Solid tenure with at least one year at each previous position.
Strong communication skills and ability to work in a fast-paced environment.
Why Work Here?
Enjoy unlimited growth opportunities once permanently hired. Experience a company that has seen 500% growth over the past five years. Benefit from a spacious office setting that is not considered a typical call center environment. Enjoy a relaxed yet fair work atmosphere with long-term internal growth opportunities. After one year, you can transition to a hybrid work environment. Eligible for annual raises every June, and receive a pay increase upon conversion to a permanent role.
Work Environment
Work in a large, friendly, and supportive 24/7 call center environment. Engage in high-volume, high-stress tasks requiring attention to detail. Handle approximately 150 inbound and 25 outbound calls per day. Shift details include Tuesday - Saturday 1:00 PM - 10:00 PM, Sunday - Thursday 1:00 PM - 10:00 PM, and Friday - Monday 11:00 AM - 10:00 PM. Training occurs Monday-Friday, 7:00 AM - 4:30 PM in a classroom setting, followed by assigned shifts. The open cubicle environment requires business casual attire, permitting jeans but not tennis shoes. New hires can work from home after one year, with eligibility for day shifts after 6-9 months in the second shift role. Smoking or vaping is prohibited on campus.
Job Type & Location
This is a Contract to Hire position based out of Lenexa, KS.
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lenexa,KS.
Application Deadline
This position is anticipated to close on Mar 20, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.