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Title: Department Manager FT w/Benefits Location: United States-California-Lemoore Job Number: 26000129 Join us as our next Department Manager at Naval Air Station Lemoore with the Navy Exchange Service Command (NEXCOM), in Lemoore, CA. Why come to work for NEXCOM at Naval Air Station Lemoore? · You can expect an unforgettable, dynamic, and enjoyable work environment. · We are an enthusiastic and driven team supporting our retail, services and lodging operations. · We push ourselves and those around us to develop personally and professionally, every single day. · We push ourselves and those around us to develop personally and professionally, every single day. While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to serve them and deliver our military members and their families the tools they need to do what they love to do. This is where YOU fit in: As a Department Manager , to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day-to-day basis. You will supervise operational support functions, work with the management team to implement programs, oversee operating expenses, and maximize customer service and operational performance. Your work will make an impact and support how our organization serves the best customer – our activity duty Military and civilian patrons. So, what might a “typical” day look like? Responsible for department level execution of retail and/or assigned mall services business strategies, procedures, and policies. Ensures department is fully stocked, and merchandise is attractively displayed; to include effective signing, accurate price marking, fact tags, etc. Adheres to corporate Visual Merchandising standards. Coordinates stock replenishment with backroom and procurement personnel. Acts as stock replenishment expert. Ensures stock replenishment program for responsible departments is effectively executed. Establishes and implements an effective customer relations program. Ensures service provided meets or exceeds NES standards and customer expectations. Reviews department(s) merchandise stock structure, makes recommendations and provides information to Store Divisional Managers, Buyers, etc. regarding merchandise in-stock position, stock assortment, product sale ability, local demand trends and requirements, etc. Controls scheduling to ensure staffing levels and payroll expenditures are appropriate to current business conditions. Coordinates and implements departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates. Provides post-promotion feedback to Buyers, Store Manager, etc. Supervises, trains, and motivates assigned sales associates. Ensure subordinate associates are aware of sales goals, sales events, sales incentive programs, store policies, etc. Performs independently under the direction of a Store Divisional Manager or Store Manager. Work is reviewed in terms of achievement of operational goals and objectives. The Qualifiers: A total of Four (4) years consisting of the following: Three (3) years’ experience in administrative, clerical, retail sales or other related work which enabled the applicant to gain knowledge of selling floor operation practices and procedures; skill in dealing with others in person-to-person working relationships; and the ability to exercise mature judgment. OR a substitution of Education for Experience is one (1) year of academic study, above the high school level may be substituted for nine (9) months of experience, up to a maximum of a four (4) year bachelor’s degree for three (3) years of general experience. One (1) year of responsible experience in merchandise controls; inventory stock record keeping and reports; exempt or non-exempt supervisory experience; merchandise display; and retail promotions; or experience in the area of customer relations in an effort to improve sales and maintain operating cost efficiencies. Be available to work a variety of hours, which may include early mornings, evenings, weekends and holidays. Must pass a pre-employment criminal background check. The Benefits begin DAY ONE: We know you work hard and cultivate the very best solutions for your family – and that’s why we offer a competitive federal salary & comprehensive benefit plan. Medical/Vision & Dental 401(k) & Pension Plan Life & Disability Insurance Sick and annual leave accruals Tuition reimbursement program Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)! Employee Assistance Plan (EAP)* *Includes LifeMart Discount Savings Program Qualifications: 3 YEARS GENERAL EXPERIENCE Experience which was gained in administrative clerical retail sales or other related work which enabled the applicant to gain knowledge of selling floor operation practices and procedures skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for each 9 months of experience. Substitution of 1 year for 1 year in those instances where co-op experience is required of a student as part of the program study. AND 1 YEAR SPECIALIZED EXPERIENCE Progressive experience which provided background in merchandise controls inventory stock record keeping and reports exempt or non-exempt supervisory experience merchandise display and retail promotions or experience in the area of customer relations in an effort to improve sales and maintain operating cost efficiencies. Job: Retail/Services Sales/Operations, Customer Service