Job Information
ADOBE INC. Adobe Experience Platform (AEP) Support Manager in LEHI, Utah
Our company
At Adobe, we are changing the world. How? We provide people with tools to bring their ideas to life and develop content that makes life more fun and work more meaningful. We empower businesses and organizations to deeply connect with their customers. We craft the stunning content that streams across your laptop, TV, phone, and tablet every day. We also harness the massive power of big data to help companies turn data into insight and insight into action by delivering the content people want most.
We're a company that understands that product innovation comes from people innovation, and that's why we invest in encouraging leaders throughout the organization. If you are enthusiastic about leading from where you sit, join us.
Position: Adobe Experience Platform (AEP) Support Manager, Customer Engineering (CE)
Business Unit: Customer Engineering
Adobe - A Recognized Award-Winning Employer
Adobe is committed to hiring top talent, which is why we are an award-winning employer ranked on FORTUNE magazine's "100 Best Companies to Work For." We recognize employees as the foundation of our success. Adobe recruits and retains skilled and motivated individuals, develops a setting where they can innovate and perform at their best, and rewards them by offering a chance to share in the company's success.
Responsibilities
Direct management responsibilities for all designated resources, team objectives, morale, and culture
Motivate the team to deliver world-class customer experiences across multiple channels
Setting quarterly individual goals and providing ongoing performance feedback
Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including customer happiness, operating efficiency, and product quality
Working cross-functionally to find opportunities to collaborate on process improvement, customer engagements, customer concerns, and local business objectives
Engaging in support of key accounts and managing blocking issues
Build relationships with teams across the organization
Provide excellence in communication with customers across cases, public forums, and social media
Requirements:
Requires a 4-year degree (or equivalent industry experience) and at least 5-10 years supporting customers or internal partners in a fast-paced, enterprise-level, critical software support environment.
Minimum 3-6+ years of people management experience
Outstanding communication abilities (presentation, written, and verbal) and capacity to engage effectively with professionals at all levels. Skilled at simplifying complex ideas.
Strong critical thinking abilities and the capacity to handle difficult situations professionally
A proven history of growing the scope of a team
Familiarity with SaaS solutions necessary - AEP would be a preferred area
Strong people skills. Has developed, in previous roles, strong, lasting relationships with multiple collaborators, partners and customers
Demonstrates a sound understanding of Adobe's business, multiple functions, and path to market
Works collaboratively, effectively, and efficiently with others
Effective influencing and negotiation capabilities. Understands the core ideas behind influencing and negotiation when collaborating, communicating, or engaging with others. Verified track record of reaching mutually beneficial results.
Clear capability to attract, grow, and maintain talent. Recognizes important skills, communicates the benefits of Adobe or the department, and applies fundamental methods to motivate, align, and activate others.
About Adobe
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Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.