Job Information
Cummins Inc. Service Administrator in Leeton, Australia
DESCRIPTION
Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
As Service Administraor you will coordinate service administration, including job scheduling, invoicing, and purchasing, while supporting KPIs and smooth service delivery. Collaborate with internal teams to ensure efficient operations and provide backup support during peak periods.
In this role, you will make an impact in the following ways:
Coordinate service administration, including job scheduling, work orders, and customer updates
Manage service invoicing, job closures, and purchasing processes including purchase orders and accounts payable
Accurately process labour entries and support WIP/PIP management aligned with KPIs
Collaborate with internal departments and Customer Service Advisors to ensure smooth service delivery
Balance multiple tasks and deadlines while supporting branch and corporate performance targets
Provide backup support for the admin and parts team during breaks, leave, or peak workload periods
RESPONSIBILITIES
To be successful in this role you will need the following:
Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction
Strong verbal and written communication skills for engaging with customers and stakeholders effectively
Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations
Advanced computer skills in Microsoft Suite; training provided on other programs
Technical Experience is highly beneficial
QUALIFICATIONS
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Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID 2425055
Relocation Package No
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.