Job Information
Barry Callebaut Global Supply Chain Business Partner - D&A in Lebbeke-Wieze, Belgium
Global Supply Chain Business Partner - D&A
Location:
Lebbeke-Wieze, BE, 9280 Lodz, PL, 94-406
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
About the role
The Global Supply Chain Business Partner – CX is a strategic leadership role within the Customer Supply & Development (CSD) organization, responsible for shaping and enabling the Global Supply Chain strategy & maturity development for the respective customer segment in support of business growth, customer expectations and commercial objectives. Reporting into the Global Customer Service Center of Excellence (CoE), this role serves as the primary global interface between Supply Chain, Commercial/CX, and regional organizations, ensuring alignment of CSD strategies with customer service requirements and market needs.
Key responsibilities include
Strategic Advisory & Alignment: Acts as a strategic advisor to senior stakeholders, translating customer/commercial requirements into scalable supply chain strategies, SLAs, and operating models to support growth.
Customer-Centric Focus: Captures supply chain requirements and defines standards to enhance the customer experience (measured by NPS), specifically focusing on "making it happen," "getting reliable service," and "growing together" stages.
Global Orchestration & Governance: Establishes governance and acts as the central orchestrator for planning, logistics, customer care, and operations to ensure consistent service delivery.
Cross-Functional Enablement: Enables regional teams to deliver required service levels and fosters collaboration across the organization.
Process Improvement: Drives end-to-end integration, process maturity, and system improvements aligned with company strategy (BC & CSD).
Operational Support: Supports day-to-day operational execution while driving long-term strategic direction.
The scope is
Global CX business segment (Global CPG or Retail/Specialties/Chains/Regional CPG or Distributors & Artisans)
Portfolio sourced from all sites globally (internal and external supply sources)
About you
Postgraduate in any business / supply chain discipline
Proficient in English
Strong communication & presentation skills
Commercially savvy and balanced professional (excels in expectation management)
Ability to lead and manage change in a complex matrix environment
Min 15+ years of experience in relevant domain experience in F&B/FMCG industry
Proactive and collaborative approach, demonstrated people leadership via direct and indirect influencing
Experience in leading customer facing functions set-up/scale-up/transformation
Critical thinking, ability to spot trends and work with large data, multiple stakeholders and challenging context
Direct experience in continuous improvement of supply chain processes and systems
Hands-on, data driven. Problem solving skills through root cause analysis
Can work across diverse sales personalities and needs of various business units and customers
Energetic, enthusiastic and have the capacity to apply extra effort when the occasions demand
Ability to bring people together, set common agenda and drive change in an collaborate way
Independent and self-driven personality
Skills to create internal and external partnerships across the organization and manage interfaces
Demonstrated experience in leading successful & sustainable change management for customer centric supply chains
Builds deep customer understanding and relationships
Close collaboration between different functions with a common business language
Shared accountability to provide relevant inputs for the next process steps
Ability to lead, guide and develop (remote) team
Business acumen, capable of presenting logical and well-structured proposals
Travel requirements: up to 30% travel (Globally to BC and Customer locations)
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
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