Job Information
ThermoFisher Scientific Field Service Engineer (Electron Microscopy)(Memphis, TN REMOTE) in Lebanon, Tennessee
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, alignment and repair of sophisticated equipment and systems (e.g. Electron Microscopy (https://www.thermofisher.com/us/en/home/electron-microscopy) (EM)). Engineers validate operational quality of system equipment; advise customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of analytical instruments serving the electronics research and manufacturing industries.
The Field Service Engineer will join a diverse team with skills ranging from sophisticated computer networks, precision mechanics, high voltage electronics, vacuum theory, particle beams, optics, and chemistry.
This role invites the candidate to grow and learn in a challenging culture of shared purpose and drive!
Territory & Travel:
The ideal candidate will be located in the Memphis, TN area, the primary territory, and will support customers in the region requiring up to 75% travel.
What you will do:
Conduct on-site installations across the region
Conduct on-site scheduled planned maintenance visits per commitments and schedule
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with users and colleagues
Complete technical training, as required
Travel, often on short notice, to customer sites to resolve problems
Advise external customers, manufacturing and internal customers thru effective communication
Partner with colleagues as mentee and mentor to continue personal and team development
Contribute to continuous improvement efforts for Service, documentation, and product factories
Collaborate with application scientists, technical support engineers, and customers to resolve complex customer challenges
Minimum Qualifications:
University degree or equivalent combination of technical education and experience on sophisticated systems, or equivalent military experience
5+ years' experience using SEM (https://www.thermofisher.com/search/browse/category/us/en/90184058?gptExactMatch=true) , TEM (https://www.thermofisher.com/search/browse/category/us/en/90184060?gptExactMatch=true) , FIB (https://www.thermofisher.com/search/results?query=focus%20ion%20beam&focusarea=Search%20All) , circuit analysis, or similar systems
Ability to partner effectively with customers
Excellent interpersonal communication skills; must have a professional working proficiency in English
High level of proficiency on Windows software, network knowledge, current computer hardware
Must have ability to obtain a valid passport and travel regionally and internationally as required
Must possess a valid driver’s license
Physical requirements include the ability to lift up to 50 lbs.
Able to secure entrance to US Government laboratories and facilities, if required
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.