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Job Information

Washington Suburban Sanitary Commission (WSSC) Advanced Metering Infrastructure (AMI) Analyst in Laurel, Maryland

Position Information

Functional TitleAdvanced Metering Infrastructure (AMI) Analyst

Recruitment Category TypeStandard

Functional CategoryInformation Technology

GradeIT.14

FLSA StatusExempt

Requisition Number26-0188

Number of Vacancies1

Job LevelNon-Management

Job CodeN/A

Job Description Summary

Organization NameIT Application Services

Reports toDivision Manager, IT Customer Solutions

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

8:30AM – 5:00PM EDT Monday – Friday

Position LocationLaurel

Position Summary Information

General Summary

This is a non-merit, employment-at-will contract position.

TheAdvanced Metering Infrastructure ( AMI ) Analystprovides technical and analytical support for WSSC Water’s enterprise-wide AMI system, including smart metering, communication networks, and data integration with enterprise applications such as Oracle Utilities Customer-to-Meter (C2M), GIS , and analytics platforms. The analyst ensures the accuracy, reliability, and performance of meter data collection, validation, and reporting to support customer billing, operations, and strategic initiatives. This role bridges IT and business functions, performing system administration, data analysis, and process optimization within the AMI environment.

Essential Functions

  • Monitor AMI network and meter performance through dashboards and reporting tools to ensure accurate and timely data collection

  • Validate and troubleshoot meter read exceptions, communication failures, and data anomalies

  • Develop, maintain, and automate data quality and operational reports (e.g., unread meters, zero/constant reads, tamper alerts, and backfill events)

  • Support AMI device lifecycle management including meter installations, replacements, and retirements through data updates and coordination with field operations

  • Assist with system configuration, testing, and deployment of AMI and related applications

  • Work with IT teams and vendors to resolve data flow, integration, and network communication issues

  • Perform data analysis and trend identification to improve AMI performance and customer service outcomes

  • Collaborate with Customer Service, Meter Operations, Billing, and IT teams to align AMI data with billing and operational requirements

  • Participate in upgrade projects, user acceptance testing ( UAT ), and enhancement reviews for AMI and C2M systems

  • Document standard operating procedures, workflows, and data management processes

Other Functions

  • Participate in cross-functional projects and committees related to metering, billing, or customer analytics

  • Performs other related duties as assigned

Work Environment And Physical Demands

Business Casual Office Environment

Required Knowledge, Skills, And Abilities

  • Strong knowledge of AMI systems, smart meters, and head-end software (e.g., AclaraONE, Itron, Landis+Gyr)

  • Working knowledge of data management principles, SQL queries, and relational databases ( SQL Server, Oracle)

  • Experience with data visualization and analytics tools (e.g., Power BI, Tableau, or equivalent)

  • Familiarity with utility operations and customer information systems (e.g., Oracle C2M, CIS , GIS )

  • Ability to analyze large datasets and identify data integrity or performance issues

  • Excellent communication and documentation skills; able to translate technical findings into business insights

  • Strong organizational, troubleshooting, and problem-solving abilities

  • Ability to work independently and collaboratively across departments

Minimum Education, Experience Requirements

  • Bachelor’s degree in information systems, Computer Science, Engineering, or related field.

  • 3 years of experience in AMI systems, data analytics, or utility operations.

  • Experience with SQL , Python, Power BI, or other data analysis tools preferred.

OR

  • High School Diploma or equivalent

  • 7 years of experience in AMI systems, data analytics, or utility operations.

  • Experience with SQL , Python, Power BI, or other data analysis tools preferred.

Additional Requirements

  • Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter

Preferences

  • Experience with Oracle Utilities Customer-to-Meter (C2M) or Meter Data Management ( MDM ).

  • Experience with AMI head-end system.

  • Familiarity with Databricks, Azure, or similar data integration environments.

  • Knowledge of meter field operations and GIS systems ( ESRI , ArcGIS).

Salary$96,952 - $165,081

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date06/03/2026

Open Until FilledNo

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

    • Do you have a High School diploma or equivalent?
  • Yes

  • No

    • Will you, now or in the future, require sponsorship for employment visa status?
  • Yes

  • No

  • Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

  • Yes

  • No

Applicant Documents

Required Documents

  • Resume

Optional Documents

  • Cover Letter/Letter of Application
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