Job Information
SITEL OPERATING CORPORATION Customer Service Insurance Representative in Las Vegas, Nevada
POSITION:Customer Service Insurance Representative
SCHEDULE: Full Time
LOCATION: Las Vegas
SALARY:$18-20 hour
Summary:
As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer's insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.
MINIMUM/PREFERRED REQUIREMENTS:
Be at least 18 years old to apply.
High School Diploma or GED equivalent is required
Preferred: 6 months to 1 year of relevant experience in the customer service industry we're looking for someone ready to hit the ground running!
Ability to have open availability - flexibility is key!
JOB RESPONSIBILITIES/DUTIES:
- Ability to navigate system tools to search for answers and information
- Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
- Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
- Able to complete collegiate-level coursework to prepare for the state exam.
- Strong organizational skills
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination