OneMain Financial Jobs

Must have the following in order to apply:

• High School Diploma or equivalent
• 3-5 years of experience inside sales/customer service environment.
• Call center phone system/cloud based contact center-Five9 experience a plus
• Communication/customer relations skills
• Data entry/CRM experience
• Computer skills with experience using Microsoft products including: Outlook, SharePoint, Teams, Excel

Preferred Qualifications:

• Proven track record of sales experience preferred
• Associates Degree preferred

Required Screenings:

Will be discussed with applicant; Drug Free Workplace.

Job Description:

• Overall responsibility to drive customer sales and to ensure a customer service experience by executing the following:
• Build rapport with customers through phone etiquette and delivery of service throughout the entire customer sales lifecycle.
• Engage in customer education ensuring product and application is completely understood.
• Contribute ideas and suggestions to resolve any issues that arise throughout the customer interaction.
• Engaged in developing leads, proactively calling interested and prospective customers and driving opportunities to present additional products to current customers.
• Appropriate customer follow-up as needed to ensure customer service.
• Achieve and exceed weekly, monthly and annual sales metrics.
• Data maintenance of all customer and sales related information is accurate and appropriately documented, within customer tracking systems, to ensure safety and security of information.
• Participate in activities designed to improve customer satisfaction and business performance.
• Continual education on all products (current and new) to ensure proficiency in answering customer questions and resoling issues as appropriate.
• Partnering with other team members throughout the organization to ensure customer service and providing additional resources as needed.
• Other duties as needed.

Work Environment:

Will be discussed with applicant.

Hiring Process:

Apply via company website.

In order to apply to this position, please click "Apply" located at the top of the job order page, and you will receive the employer contact information. Employer has indicated the means listed are the only means they will accept to apply.

Days and Hours:

Full Time position; Day shift; Complete work schedule will be discussed with applicant.

Pay:

$19.00 to $20.00 per hour; Depends on experience; Benefits are offered.

Affirmative Action/EEO statement

Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. The management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.