Job Information
Manulife Model Risk Operations Manager in Lapu Lapu City, Philippines
The Global Risk Intelligence & Technology (GRIT) team is expanding its digital, reporting, and analytical capabilities to better support Model Risk Operations (MRO). We are seeking a Manager, Model Risk Operations (MRO) , to design, enhance, and scale automated reporting, dashboards, and workflows that strengthen how model risk is monitored and communicated across the enterprise.
Key Responsibilities
Automation & Reporting Development
Build automated reporting solutions using Power BI, Power Apps, and Power Automate.
Develop dashboards and operational workflows that support model lifecycle tracking, model issues management, remediation progress, and key risk indicators.
Reduce manual effort through scalable, end‑to‑end automation.
Cloud & Data Engineering
Support data ingestion, transformation, and validation using Azure and Databricks.
Establish controlled, auditable, and scalable data models aligned with governance requirements.
Identify thoughtful, compliant opportunities to leverage GenAI for documentation, testing, or analytical acceleration.
Model Risk Operations Support
Ensure reporting outputs are accurate, complete, and audit‑ready.
Strengthen controls and validation processes that enable consistent and reliable reporting standards.
Collaboration & Stakeholder Engagement
Partner with actuarial, analytics, finance, and technology teams — many collaborating remotely — to clarify requirements and iterate on reporting and workflow solutions.
Document processes, logic, and workflows clearly to support transparency and operational readiness.
Required Qualifications
5–8 years of experience, ideally within financial services, insurance, or risk management.
Experience in risk reporting, data automation, analytics engineering, or similar domains.
Proficiency with Power BI (data modeling, DAX, dataflows), Power Apps, and Power Automate.
Working knowledge of Azure, Databricks, or similar cloud environments for processing large datasets.
Ability to manage multiple priorities with strong attention to detail, data quality, and controls.
Strong communication and collaboration skills within digital‑first and remote environments.
Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.
Demonstrated ability to adapt quickly to changing workflows.
Preferred Qualifications (Not Required)
Familiarity with financial reporting related data quality controls and assurance.
Exposure to Model Risk Management principles or model lifecycle frameworks.
Experience with SQL, Python, or R for data preparation or analytics.
Interest in GenAI/LLM‑based tools for documentation or efficiency gains.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Modalidades de Trabajo
Híbrido